Marathon Petroleum

IT Operational Support Supervisor

Marathon Petroleum • $90K — $120K *
Findlay, OH 45840In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in related field required.
  • 8+ years of diversified IT experience.
  • Preferred certifications: CompTIA A+/Network+/Security+, HDI Support Center Director.
  • Experience with IT service management (ITSM) practices and tooling.
  • Familiarity with Microsoft Azure and on-premises infrastructure.

Responsibilities

  • Oversee daily operations of the managed services team for IT support.
  • Monitor and maintain IT systems, ensuring documentation and compliance.
  • Collaborate with teams to improve technology solutions and processes.
  • Lead operations for Enterprise IT Infrastructure, focusing on reliability.
  • Implement ITSM practices for high-quality service delivery and performance measurement.
  • Coordinate escalations with internal teams and vendors for complex issues.
  • Develop and maintain documentation and training materials.

Benefits

  • Comprehensive healthcare coverage including medical, dental, and vision.
  • Retirement savings plan with company matching contributions.
  • Generous paid time off and sick leave policy.
  • Professional development opportunities and support for certifications.
Full Job Description
Position Summary

The Hybrid Cloud Operations Supervisor leads a managed services team responsible for the day-to-day operation and support of a mission-critical hybrid cloud environment. The environment is primarily hosted in Microsoft Azure, with integrated on-premises data centers supporting enterprise and industrial workloads critical to the success of the company.

This role serves as the primary operational interface between Hybrid Cloud Engineering and Hybrid Cloud Operations, ensuring that engineered solutions can be effectively supported in production. The supervisor also acts as a key coordination point with the enterprise teams responsible for full-stack observability, incident response, and the unified command center, ensuring hybrid cloud services are visible, monitored, and supported during incidents and major events.

The role focuses on operational execution, customer service, and reliability, translating established standards and procedures into consistent daily support. Through effective incident handling, service coordination, and team leadership, the supervisor helps support business continuity and reduces operational risk across the hybrid cloud environment.

Key Responsibilities

  • Oversees daily team operations, providing guidance, mentorship, and technical support to ensure productivity and minimize downtime; manages recruitment, development, retention, and performance to build a strong team.
  • Monitors and maintains IT systems, ensuring proper documentation, compliance, and adherence to standards.
  • Collaborates with internal peers and business partners to address technology challenges and implement continuous improvement initiatives.
  • Leads daily operations for Enterprise IT Infrastructure driving reliability and delivering value.
  • Leads the Managed Services team in delivering proactive IT support, system monitoring, incident resolution, and problem management across multiple environments.
  • Implements IT service management (ITSM) practices to ensure consistent, high-quality service delivery and experience-level objectives/agreements (XLOs/XLAs) to measure performance and guide outcomes aligned to business goals.
  • Coordinates escalations and collaborate with internal teams and vendors to resolve complex technical issues efficiently.
  • Develops and maintains documentation, standard operating procedures, and performance metrics to support operational excellence and team training.
  • Owns and executes lifecycle management of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning, to ensure compliance, cost control, and operational efficiency.

Education and Experience

  • Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, Management Information Systems, Engineering, Business, or other computer-related degree required.
  • Eight (8) or more years of diversified IT experience.
  • Certified CompTIA A+, CompTIA Network+, CompTIA Security+ and/or HDI Support Center Director preferred.
  • Certified Hardware Asset Management Professional (CHAMP) or Certified IT Asset Manager (CITAM) preferred.
  • Certified: Microsoft Modern Desktop Administrator Associate preferred.
  • Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) preferred.
  • Cisco Certified Network Professional (CCNP) preferred.
  • Certified ITIL v4 Foundation preferred.
  • Certified Lean Six Sigma preferred.
  • Managing ticketing systems (e.g., ConnectWise, ServiceNow) preferred.
  • PC management, mobile device management, networking, cloud services (especially Microsoft 365 and Azure), and cybersecurity best practices preferred.
  • IT service management (ITSM) processes and tooling preferred.
  • Tier 1 - Tier 3 IT support services (Service Desk, Deskside Services, Field Services, Application Support Services) preferred.
  • Experience with: IT Infrastructure support services (on-prem and cloud compute and governance, SASE, Zero-Trust, Network management, Security management) preferred.
  • Hardware/software lifecycle management, vendor management, and procurement processes preferred.
  • Compliance frameworks (e.g., SOX, HIPAA, ISO 27001) and software license management preferred.
  • Automation platforms, AIOps, and observability tools (e.g., Splunk, ServiceNow, Dynatrace, SolarWinds) preferred.
  • Leading incident management, disaster recovery planning, and business continuity operations preferred.
  • Managed service provider engagements preferred.

Skills

  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new
  • approaches, and collaborating with others to make the change successful.
  • Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
  • Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the
  • organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.
  • Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
  • Data-Driven Decision Making - Applies data to make informed decisions with a priority on using real-time data, analytics, and insights to optimize operations, improve safety, and enhance the company's competitive edge.
  • Digital Awareness - Actively explore, learn, and implement emerging digital tools, technologies, and trends. Involves seeking out new information, asking insightful questions, and testing innovative approaches to understand how digital solutions can create value, improve processes, or enhance experiences. Demonstrates openness to change, continuous learning, and adapting to the evolving digital landscape.
  • Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
  • Influencing Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
  • Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
  • Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
  • Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities and builds high- performing teams.
  • Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC's overall business strategy.


Location:
San Antonio, Texas

Additional locations:
Findlay OH Main Bldg

Job Requisition ID:


Location Address:
19100 Ridgewood Pkwy

Education:

Employee Group:
Full time

Employee Subgroup:
Regular

About Marathon Petroleum

Marathon Petroleum Corporation (MPC) is in the business of creating value for their shareholders through the quality products and services they provide for their customers. They strongly believe how they conduct their business is just as integral to their bottom line. As a result, they strive to always act responsibly with those who work for them, with those business partners who work with them, and in every community where they operate.

Marathon Petroleum Careers

Joining Marathon Petroleum means becoming part of a leading global team in the energy sector, where job opportunities abound for those eager to advance their careers in a dynamic and inclusive environment. As one of the largest refining companies in the world, Marathon Petroleum is at the forefront of transforming the energy landscape.

Work You’ll Do

At Marathon Petroleum, your work will directly contribute to the company's ongoing success and leadership in the industry. You will collaborate with skilled professionals dedicated to innovation and excellence in all aspects of the energy sector. Our team's combined expertise fuels Marathon Petroleum's commitment to sustainable energy solutions and operational excellence.

Innovate and Lead

Step into a role that challenges and excites with Marathon Petroleum. Here, innovation isn't just a buzzword—it's a call to action. Our leadership is committed to fostering a culture where new ideas lead to groundbreaking solutions. This commitment to innovation and leadership is woven into every aspect of our business, from refining operations to environmental strategies.

Grow and Develop

Marathon Petroleum is deeply invested in the professional growth and development of its employees. We offer a variety of training and development programs, including leadership development, diversity training, and technical skills enhancement. Whether you're starting as an intern or a seasoned professional, you’ll find a pathway to personal and professional growth with us.

Be Part of Our Team

Our team at Marathon Petroleum is driven by a shared mission to excel. By joining us, you'll work alongside dedicated professionals who are passionate about their roles and the impact they have on the company and the industry. Our collaborative environment supports career advancement and fosters a culture of professional enrichment.

Diversity and Inclusion

At Marathon Petroleum, we believe diversity drives innovation. Our inclusive culture welcomes all perspectives and encourages a diverse workforce that reflects the communities we serve. We are committed to providing equal employment opportunities, ensuring that all team members have the resources they need to succeed.

Explore Job Opportunities

Marathon Petroleum offers a range of job opportunities across various functions of the business. From internships that provide real-world experience to full-time positions in engineering, business, and more, there’s a place for your skills and passions here.

Future-Proof Your Career

With Marathon Petroleum, you are not just finding a job; you are building a career equipped with the tools for success in the ever-evolving energy sector. Our robust benefits package supports your health, well-being, and financial security, allowing you to focus on professional development and career advancement.

Stay Connected

Join Our Team Discover the exciting career opportunities waiting for you at Marathon Petroleum. Search open positions that match your skills and interests. We are always on the lookout for curious, creative, and driven team members.

Keep Up to Date

Stay informed with the latest company news, industry insights, and career tips—all from the people who work here. Marathon Petroleum is more than a company—it's a community where you can grow, innovate, and lead.

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Join Marathon Petroleum—where careers fuel futures.

Learn more about Marathon Petroleum
Size
17,700 employees
Market Cap
$53 billion
Industry
Energy & Utilities
Net Income
-$9.8 billion
Founded
2005
5 Year Trend
+13.8%
Revenue
$74.9 billion
NASDAQ
MPC
* Ladders Estimates

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