IT Operation Specialist

Primary duties are to ensure the availability and integrity of the computing equipment required to meet end user needs and expectations. Analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals to ensure GEA IT equipment is properly maintained.

Responsibilities:

1. Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
2. Open/Close and update incident history via Freshdesk, or other Helpdesk applications, as assigned
3. Document, maintain, upgrade or replace hardware and software
4. Adhere to Customer Support standards and procedures to ensure priorities and goals are met
5. Manage IT devices and hardware using an IT asset management system.
6. Monitor system failure & performance and properly resolve them in right time
7. Immediate response to on-site IT system Issue , and preparation of emergency spare devices.
8. Performs other duties as assigned

Requirements:

1. Associate's degree in information technology area or equivalent experience.
2. 1-2 years' experience maintaining and repairing computers.
3. Basic understanding of M365 and networking.
4. Microsoft office suite,PC Security Solution Control, Windows Systems.
5. Ability to work well independently and in a team environment, interact positively with internal and external customers and multi-task.

Must be able to move around the office as well as walk to and from shops located throughout the plant. Must posess critical listening skills to discern end user issues. Must be able to communicate well in both written and oral form. Occasionally required to lift heavy objects (up to 50lbs) such as servers and other network related equipment. Must be able to walk for long periods from building to building to replace or install desktop and network hardware to support customers. Working hours may vary in accordance with Automobile HMGMA work guidelines, may include overtime, and may work weekends. Current role and job title may be subject to change depending on your performance evaluation.

Total Rewards

The job is eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off.

The estimated base salary rate for the Operations (Inventory) Specialist is $59,000-$62,000 an hour. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. The range represents a good faith estimate of the range that GLOVIS EA reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.