SAIC

IT Mart Systems Analyst

SAIC • $70K — $95K *
Washington, DC 20011In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • AA Degree in related discipline and 6+ years of IT support experience or High School diploma with 8+ years of experience and relevant certification.
  • Basic familiarity with ServiceNow or similar ticketing systems.
  • Ability to thrive in a fast-paced work environment.
  • Competence in adhering to standard operating procedures and data entry standards.
  • Strong verbal and written communication skills, especially when interacting with end-users, including VIPs.
  • Basic understanding of mobile device platforms like iOS and Android.
  • Basic knowledge of Microsoft Windows 10 workstations.

Responsibilities

  • Interface with customers at on-site locations, managing both scheduled appointments and walk-ins.
  • Assist customers with mobile device provisioning, activation, and enrollment processes.
  • Help customers update their operating systems on both Apple and Android devices.
  • Troubleshoot issues related to GO virtual and GO browser functionalities.
  • Assist customers with logins using PIV and Citrix.

Benefits

  • Opportunity to work in a secure government environment.
  • Day shift hours, excluding weekends and holidays, promoting work-life balance.
  • Engagement with a diverse range of clients, including VIP customers.
  • Hands-on experience with the latest mobile technologies and software.
Full Job Description
Job Description

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.

Work is onsite at multiple locations in the Washington, DC area.

Description of Duties:
  • Interface with customers at an on-site location taking scheduled appointments and walk-ins.
  • Assist customers with mobile device provisioning, activation, and enrollment.
  • Assist customers with updating the operating system on Apple and Android devices.
  • Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, and Citrix.


Qualifications

Required Education & Experience:
  • AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification
  • Basic knowledge of ServiceNow or other ticketing systems.
  • Ability to work in a fast-paced environment.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Strong oral and written communication skills with experience working directly with end-users, including VIPs.
  • Basic knowledge of mobile device platforms (iOS and Android).
  • Basic knowledge of Microsoft Windows 10 workstations.

Required Clearance:
  • US Citizenship.
  • Active Secret Clearance.


About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

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