Job Type
Full-time
Description
We are seeking a hands-on
IT Manager to lead and support the full IT function for a small-mid-size medical device organization. This role is ideal for a technically strong professional who enjoys working across the entire IT stack-from infrastructure and networking to desktop support and cybersecurity-while delivering outstanding customer service.
If you thrive in a role where you can wear many hats, solve problems, and ensure systems run smoothly across the organization, we'd love to hear from you.
What You'll DoInfrastructure & Systems Administration- Provide day-to-day IT administration and support for onsite and remote users across multiple locations
- Manage desktop environments, endpoint configurations, and user support operations
- Administer Microsoft Active Directory, Group Policy, Privileged Access Management, and Windows Server environments
- Maintain Windows Server (2019-2025), including Hyper-V virtualization and failover clustering
- Support Dell server infrastructure including lifecycle management and upgrades
- Manage network infrastructure including HPE switching and Palo Alto firewalls (GlobalProtect VPN)
- Perform basic Linux system administration
- Oversee system performance, patching, monitoring, and optimization
- Support Microsoft 365 and cloud infrastructure planning
Microsoft 365 & Collaboration- Administer Microsoft 365 (Exchange Online, Teams, Teams Phone, licensing, policies, security)
- Manage Teams Phone systems (call queues, auto attendants, user provisioning)
- Support collaboration tools and remote workforce technologies
Cybersecurity & Disaster Recovery- Support cybersecurity initiatives including endpoint and identity protection
- Administer tools such as Huntress (EDR/ITDR) and Mimecast (or similar email security platforms)
- Develop and maintain security policies and best practices
- Participate in vulnerability management and compliance efforts
- Support disaster recovery planning, backups, and business continuity
Customer & Application Support- Collaborate with Customer Care to support software implementation and deployment
- Provide remote and onsite support for customer environments and training readiness
- Assist with Microsoft SQL database configuration, migration, and maintenance
- Act as an escalation point for technical support issues
- Create technical documentation and recommend process improvements
Development & Internal Systems- Maintain server images for development and testing environments
- Manage security certificates and system trust relationships
- Support tools and licensing for development platforms (e.g., Visual Studio)
- Partner with development teams to support infrastructure needs
Leadership & Operations- Align IT strategy with business goals in collaboration with leadership
- Manage ITSM processes, ticket queues, and prioritization of work
- Communicate project status, risks, and updates to stakeholders
- Maintain system documentation and inventory
- Assist with budgeting, vendor management, and technology planning
Requirements
What You Bring Required Qualifications- 5+ years of progressive experience in IT infrastructure, systems administration, or IT leadership
- Strong expertise in:
- Microsoft Active Directory & Group Policy
- Windows Server and Microsoft 365 environments
- Hyper-V virtualization and clustered environments
- Experience with networking, firewalls, VPNs, and remote connectivity
- Hands-on cybersecurity experience (endpoint protection, identity security, etc.)
- Experience with Teams Phone or unified communications platforms
- Working knowledge of Linux administration
- Working knowledge of SQL administration and database support
- Strong troubleshooting, communication, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications- Experience developing cybersecurity policies and standards
- Backup and disaster recovery experience
- CRM/ERP system exposure
- Experience supporting development infrastructure and licensing
- IT budgeting, forecasting, and vendor management experience
- Industry certifications (Microsoft, networking, cybersecurity, virtualization)
Why Join Us?- Opportunity to own and shape the IT function
- Hands-on role with impact across the entire organization
- Collaborative environment with cross-functional exposure
- Variety of technologies and projects to keep your work engaging
