IT ManagerLocation: Austin, TX - In Office, 5 days per week
Department: Technology / Operations
About the RoleThis is a hands-on, player-coach role for someone who loves both building and operating.
You'll own corporate IT across employee technology, identity and access, endpoint management, SaaS applications, IT security, office technology, vendors, and employee support. You'll assess what's working today, identify gaps, introduce better systems and automation, and create scalable processes as the company grows.
We're looking for someone equally comfortable setting IT strategy, configuring an MDM policy, troubleshooting an employee issue, evaluating a vendor, or improving an onboarding workflow.
You'll also partner closely with our Platform Engineering and Security teams on areas requiring deeper infrastructure or security expertise.
What You'll Own- Own and continuously improve our internal IT environment.
- Support a predominantly macOS environment and manage MDM, endpoint security, patching, and device lifecycle.
- Administer Google Workspace, Microsoft 365, Slack, and other SaaS platforms.
- Own IAM, SSO/MFA, onboarding/offboarding, and employee access.
- Build scalable IT processes, documentation, service standards, and automation.
- Troubleshoot employee technology, office WiFi, connectivity, conference rooms, and remote access.
- Manage hardware, software licensing, vendors, contracts, and IT spend.
- Partner with Platform Engineering and Security on infrastructure, networking, and security initiatives.
- Lead and develop IT support resources as the company grows.
What We're Looking For- 5+ years of progressive corporate IT or IT operations experience.
- Experience building or significantly improving IT operations in a startup, high-growth, or rapidly changing environment.
- Strong hands-on experience with macOS and Google Workspace administration.
- Experience with MDM platforms such as Jamf, Kandji, Rippling, Intune, or Workspace ONE.
- Strong knowledge of IAM, SSO, MFA, endpoint security, and SaaS administration.
- Working knowledge of WiFi, DNS, DHCP, and connectivity troubleshooting.
- Experience managing vendors, hardware, software licensing, and IT spend.
- Strong communicator who is comfortable being both a leader and the person who jumps in to solve the problem.
We'd Be Especially Excited If You Have- Built or scaled an internal IT function.
- Experience with Apple Business Manager, Ubiquiti/UniFi, Tailscale, or ITSM platforms.
- Experience supporting SOC 2, PCI, or similar compliance programs.
- Experience using scripting, APIs, automation, or AI to make IT more efficient.
How You'll Make an ImpactWithin your first year, we expect you to have:
- Created a clear, scalable operating model for internal IT.
- Improved the consistency and speed of employee onboarding and offboarding.
- Established accurate visibility into devices, assets, SaaS applications, licenses, and access.
- Strengthened endpoint, identity, and access controls.
- Improved the reliability of our Austin office technology environment.
- Reduced recurring support issues through better systems, documentation, and automation.
- Established meaningful IT service metrics and reporting.
- Built a roadmap for how the IT function should evolve as inKind continues to grow.
