Job Title:

IT Manager III - IT Program/Project Senior Delivery Manager

Location:

Block 23

What you'll do:

The IT Delivery Manager III is a delivery leader within the IT Strategy, Planning and Operations (SPDO) organization responsible for end-to-end delivery execution across one or more IT portfolios. This role provides direct people leadership and mentorship for Project Managers and Scrum Masters, drives consistent delivery practices in a hybrid Agile environment, and serves as a change agent and coach for technology leaders and delivery teams.

The IT Delivery Manager III leads and facilitates portfolio-level planning and execution (including PI Planning for assigned portfolios), ensures delivery health and reporting are accurate, timely, and audience-appropriate, and proactively manages risks, dependencies, and delivery outcomes. This role partners closely with Technology, Product, and Business stakeholders to improve predictability, transparency, and delivery performance—without being accountable for engineering design or software development decisions.

• Owndelivery execution across one or more IT delivery portfolios, ensuring work is planned, prioritized, sequenced, and delivered predictably.
• Establish andmaintainportfolio delivery governance (cadences, checkpoints, RAID routines, and escalation paths) aligned with PMO standards.
• Drive alignment between strategic priorities and delivery capacity; help leaders make trade-off decisions when scope, timelines, and resources conflict.Act as first line ofcontact forescalation across assigned IT portfolios.
• Becomea trustedleader to IT leaders and managersfor assigned portfolioembedding SPDO practices and standardsensuring execution aligns with PMLC, SDLC, IT PMO, Enterprise Portfolio Management and Change Management requirements.
• Lead PI Planning for assigned portfolios:facilitatereadiness, dependency mapping, capacity planning, and objective settingand ensure ongoing execution against PIobjectives, with clear visibility to progress, risks, and outcomes.
• Coach teams and leaders in hybrid Agile practicesand drive change managementefforts related to new ways of working(Scrum), focusing on practical adoption and measurable improvements.
• Directly manage and mentor Project Managers and Scrum Masters; set expectations, develop skills, and improve performance through coaching and feedback.
• Enhancedelivery capability across the organization by developingemployee onboarding curriculum, job aids,standards, and training aligned to PMO operating model.
• Support talent management activities including interviewing, onboarding, performance management, succession planning, and engagement.
• Responsible for bi-weekly/monthly portfolio level delivery reporting translatingdelivery data into clear insights: health, forecast confidence, risks/issues, dependency impacts, and decision points.Create and publish required metrics to support Agile teamscontinuous improvement.
• Partner with portfoliomanagersto support planning, forecasting, andactualsreporting for work inside of assigned portfolios.Contributebusiness cases, delivery estimates, and execution plans as needed to support investment decisions.

What you'll need:

• 7 +years of experience in technology delivery, program/project management, Agile delivery, or PMO leadership roles.
• Bachelor's degree in related field required.
• Intermediate to advanced experience inmanagingProjectManagers, Scrum Masters, Delivery Leads, or similar roles while ensuring high quality delivery of complex products or services.
• ExperiencefacilitatingQuarterly/PI Planning and/or enterprise planning cadences in a hybrid Agile environment.
• Strong command of delivery management disciplines (planning, forecasting, RAID, dependency management, governance cadences,financial managementand executive reporting).Expert knowledgeinAgile,hybrid,and waterfall delivery models.
• Advanced speakingandwritingcommunication skills, with proven ability to tailor messages for executives and practitioners.
• Relevant certifications (one or more): PMP, PMI-ACP, CSM/CSPO, SAFe (e.g., SPC, RTE, SASM), or equivalent preferred.
• Experience with portfolio/reporting tools (e.g., Azure DevOps, Planview, Jira/Confluence, MS Project, Power BI preferred.
• Intermediate knowledge of general Financial Services or Banking is preferred.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards,and practices.
• Intermediate to advanced experience with the executionofKPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data toidentifyareas of improvement and opportunities for growth by collaborating with business andtechnical teams.
• In office four days a week minimumand may require up to 25% travel.

Benefits you9ll love:
We offer all the important things you'd want 1 like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you9ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!