About the role:The
IT Manager manages Divcon's day-to-day IT operations and supports the execution of IT systems, infrastructure, cloud platforms, and system integrations under the direction of the SVP of Technology. This role is both operational and hands-on, responsible for stabilizing and improving IT support, systems reliability, and technology processes as the business grows.
The IT Manager will coordinate internal IT operations and support infrastructure used for customer solutions, helping ensure reliability, security, scalability, and effective cross-functional support.
Key Responsibilities:Overall IT Management
- Manage day-to-day IT operations and support execution of the IT roadmap established with the SVP of Technology
- Implement and maintain IT standards, policies, and operational best practices
- Serve as a hands-on escalation point for IT, infrastructure, and security matters
Systems & Integration
- Support ERP onboarding and ongoing optimization
- Manage integrations between ERP, internal applications, and third-party systems in partnership with internal stakeholders and vendors
- Monitor and support data flows into downstream platforms, including data warehouse environments
- Help ensure system interoperability, data integrity, and scalability
Cloud & Infrastructure (AWS)
- Manage assigned AWS infrastructure activities in alignment with Divcon's technology strategy
- Deploy, maintain, and support cloud environments used for internal and customer-facing workloads
- Monitor cost control, security, operational resilience, and day-to-day performance within AWS
Customer Network & Solution Design
- Support and review customer network designs as they relate to Divcon-delivered solutions
- Help ensure secure, scalable, and supportable architectures for customer environments
- Collaborate with engineering and operations teams on deployment standards and technical support needs
Security & Risk Management
- Manage day-to-day cybersecurity practices across corporate and cloud environments in alignment with company standards
- Maintain access control, monitoring, and incident response practices
- Coordinate security tooling and vendor relationships
Leadership & Vendor Management
- Manage internal IT staff and external partners as assigned
- Support IT budget tracking, vendor contracts, licensing, and renewals
- Drive continuous improvement across tools, processes, and platforms
Qualifications:- 5-8+ years of IT experience with demonstrated responsibility managing systems, infrastructure, support operations, projects, or technical staff
- Strong background in enterprise IT operations, cloud infrastructure, and hands-on technical support
- Experience supporting ERP implementations and third-party system integrations
- Working knowledge of AWS architecture and networking concepts
- Ability to balance strategic direction with hands-on execution
Physical Requirements- Sit and/or stand for extended periods (typically 6-8 hours per day) while performing computer-based tasks and facility support tasks.
- Use hands and fingers to operate standard office equipment, including computers, keyboards, mice, telephones, scanners and printers.
- Occasionally stand, walk, bend, stoop, or reach to access filing cabinets, retrieve documents, or attend meetings.
- Lift, carry, push, or pull light objects and materials weighing up to 20-25 pounds (e.g., boxes of files or office supplies).
- Have sufficient vision (with or without correction) to read computer screens, printed documents, and small print; and sufficient hearing to communicate effectively by phone and in person.
- Work in a typical indoor office environment with moderate noise levels from office equipment, conversations, and occasional interruptions
