OverviewThis position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.
Responsibilities- Delivery Management - Responsible for leading a team of Delivery Leads and Scrum Masters who drive execution across commercial and consumer lending and supporting credit risk delivery teams aligned to strategic business objectives. This role provides leadership, governance, and operational oversight to ensure the successful planning, prioritization, and delivery of technology initiatives, including application and release roadmaps. Ensures alignment between business strategy, product management, and technology delivery by establishing scalable Agile delivery practices, facilitating cross-functional coordination, and driving continuous improvement across the commercial and consumer lending and supporting credit risk delivery teams.
- Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT Delivery policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
- Business Support - Plays a critical role in enabling and supporting business objectives by ensuring technology delivery is closely aligned with business priorities, regulatory requirements, and growth initiatives. This role partners proactively with Business and Product leadership to translate strategic goals into actionable technology plans, ensuring that application and release roadmaps reflect evolving business needs. By providing transparency into delivery progress, risks, and value realization, the IT Manager helps stakeholders make informed decisions while maintaining operational stability. The role ensures that intake, prioritization, and delivery processes are responsive to business demand, while balancing capacity, risk, and long-term platform sustainability. Through strong collaboration, governance, and communication, the IT Manager enables the business to achieve faster time-to-market, improved customer outcomes, and consistent delivery of high-value technology solutions.
- Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.
QualificationsMinimum Requirements:
- Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
- License or Certification Type: Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
