Why This Role MattersAs an IT Installation Specialist, you'll help Radiation Oncology clinics successfully implement and maintain Radformation's software solutions. Working within an assigned territory, you'll partner closely with Account Managers, Clinical Implementation Managers (CIMs), Customer Success Managers (CSMs), and hospital IT teams to install software, troubleshoot technical issues, and guide clinics through implementation planning. This role is ideal for someone who enjoys solving complex technical problems, building relationships with customers, and taking ownership of projects from start to finish. Your work will help ensure clinics can confidently use Radformation's solutions to improve efficiency and deliver exceptional patient care.
Responsibilities Include- Work with clinics to understand their technical issues and provide solutions independently and/or with the help of the Engineering team.
- Support the Sales and Success teams by installing and upgrading Radformation software at customer sites.
- Work directly with hospital IT departments as the technical expert representative during implementations and upgrades.
- Complete IT documents and vendor security questionnaires requested by customer hospitals.
- Meet with clinics to discuss installation planning, system architecture, and cybersecurity requirements.
- Aid the Clinical Customer Support Representatives as needed.
- Assist team members in troubleshooting internal IT issues.
Required Experience- Minimum of 5 years of clinical Radiation Oncology IT experience.
- Experience with Radiation Oncology Treatment Planning Systems and DICOM modalities.
- Strong experience supporting clinical applications and their infrastructure, including client, server, storage, and network environments.
- Strong critical thinking and problem-solving skills.
- Positive attitude.
Preferred Experience- 7+ years of clinical Radiation Oncology IT experience.
- Cybersecurity experience.
- Customer service experience.
What Will Help You Succeed- Enthusiasm for learning new technologies and sharing them with the healthcare community.
- Understanding of treatment planning and Radiation Oncology clinical workflows.
- Strong organizational skills and the ability to work independently.
- Highly motivated to help clinicians improve their workflow.
- Excellent communication skills with the ability to assist customers via phone and web meetings.
- Comfortable managing multiple priorities while working independently in a customer-facing environment.
AI & Hiring IntegrityAt Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.
Benefits & Perks - What Makes Us RADWe care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. The salary range for this role is $130,000-$150,000 USD base salary, plus bonus eligibility.
For US teammates (via TriNet)Health & Wellness- Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
- Health coverage starting on day one.
- Short-term and long-term disability and supplementary life insurance.
Financial & Professional Growth- 401(k) with employer match vested immediately.
- Annual reimbursement for professional memberships.
- Conference attendance and continued learning opportunities.
Work-Life Balance & Perks- Self-managed PTO and 10 paid holidays.
- Monthly internet stipend.
- Company-issued laptop and one-time home office setup stipend.
- Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters.
For Global Teammates (via Deel)At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.
