Job Title: IT Infrastructure Engineer and Helpdesk TechnicianLocation: Costa Mesa, CA (Onsite)
Job Type: Full-Time, Onsite
Position Overview:We are seeking a dedicated IT Infrastructure Engineer and Helpdesk Technician to join our team. This position requires daily onsite presence in Costa Mesa, CA. The ideal candidate will be responsible for maintaining and supporting our IT infrastructure, as well as providing exceptional helpdesk support to ensure smooth operations across all technology platforms.
Key Responsibilities:- Infrastructure Management:
- Design, implement, and manage IT infrastructure including servers, networks, and storage systems.
- Perform regular maintenance, upgrades, and backups to ensure system integrity and availability.
- Monitor system performance and troubleshoot issues to minimize downtime.
- Helpdesk Support:
- Provide Tier 1 and Tier 2 support to end-users, addressing hardware, software, and network-related issues.
- Respond to support tickets in a timely manner, ensuring efficient resolution of technical problems.
- Assist with the setup and configuration of desktops, laptops, printers, and other IT equipment.
- Onsite Support:
- Travel daily to our Costa Mesa office to provide hands-on support as needed.
- Collaborate with other team members to resolve complex issues that require onsite intervention.
- Manage and maintain IT inventory and ensure all equipment is functional and up to date.
- Security & Compliance:
- Implement and maintain security protocols to protect company data and IT assets.
- Ensure compliance with industry standards and internal policies.
- Conduct regular security assessments and recommend improvements.
Qualifications:- Proven experience as an IT Infrastructure Engineer, Helpdesk Technician, or similar role.
- Strong knowledge of network and server management, including firewalls, switches, and routers.
- Proficiency in Windows and Linux operating systems.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Familiarity with cloud platforms such as AWS or Azure.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills and customer service orientation.
- Ability to work independently and as part of a team.
Requirements:- Ability to travel to Costa Mesa daily for onsite support.
- Valid driver's license and reliable transportation.
- Availability for occasional after-hours support as needed.
Benefits:- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
