Job PurposeThe main responsibility of the IT Infrastructure and Server Analyst is to assist in the installation, configuration, maintenance and monitoring server infrastructure to ensure optimal performance, security and availability, as well as providing basic network support, and serving as backup helpdesk coverage when the primary helpdesk technician is unavailable.
This is a hybrid role based out of Northbrook, IL.
Key Accountabilities- Assist with the installation, configuration, and maintenance of Windows and Linux servers.
- Perform routine system updates, patches, and security maintenance, while following change management procedures.
- Assist in troubleshooting server, storage, and network issues.
- Monitor backup processes, perform restore tests, and remediate backup issues.
- Provide support for AWS S3 buckets for backup system.
- Maintain server documentation such as deployment and decommissioning checklists.
- Support virtualization platforms and perform periodic maintenance on them.
- Participate in disaster recovery testing and recovery.
- Provide first-level support network connectivity issues.
- Assist with server and network installations, upgrades and documentation.
- Lead small to medium-sized infrastructure projects on time and within budget.
- Support other systems such as network, telephony, and video conference as needed.
- Ensure that ISO KPIs are calculated and reported (e.g. backup success ratio, etc.).
- Perform assigned activities on the recovery test calendar in a timely fashion.
- Serve as backup helpdesk support when the primary helpdesk technician is unavailable. Some helpdesk support may be for remote sites.
- Image and deploy PCs to end users.
- Support user account management, permissions and access control, including set up of Azure MFA.
- Assist senior staff with security remediations identified by security team.
- Update and maintain inventories of PCs, mobile devices, network gear and servers per ISO27001 processes.
- Complete periodic reviews of inventories.
- Follow all other processes and procedures as defined by the local and global IT departments and Company policy.
- Maintain relationships with global IT, local IT, and employee user community.
- Follow all governance guidelines and procedures of IT.
- Other duties as assigned.
Desired Skills and Background- Bachelor's degree in information technology, computer science, engineering, other technical field or specialized training / equivalent work experience
- Excellent communication and interpersonal skills
- At least 2 years of experience managing server or other Infrastructure or related projects.
- At least 1 year experience working with cloud computing, preferably with Microsoft Azure and Microsoft O365
- Demonstrated ability to manage multiple initiatives concurrently
- Experience with VMware or other hypervisor.
- Experience with Windows Server 2022 or 2019, system patching and basic server maintenance.
- Experience with Windows 11 and MS Office, and Office 365 including Outlook.
- Experience creating and deploying operating system images
- Experience using Microsoft Endpoint Configuration Manager or similar system
- Experience deploying software with Microsoft Endpoint Configuration Manager or similar system
- Experience providing helpdesk support to usersAzure or other cloud certification a plus
- Experience providing remote support via various methods
- Experience building servers and working with virtualization a plus.
- Experience supporting a data center in a virtual environment a plus.
- Experience working in a global environment is a plus
- SAP support experience a plus
- Experience with Networking and Cisco equipment a plus
- Cisco CCNA certification a plus
- Domestic and Internationally travel may be required up to 20%.
As of the date of this posting, the estimated pay range for this role is XXX plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time.
Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program.
Information Technology
United States
Northbrook, IL
Permanent
