DescriptionJob Summary:
GGHC is seeking a technology professional to join our dedicated IT Systems team. The ideal candidate will bring a broad technical background and provide support in all areas of technology, including end-user support. This individual will approach the role with curiosity, initiative, and critical thinking. Candidates must be hands-on problem solvers, capable of managing projects independently, and driven to deliver meaningful IT solutions.
Key Responsibilities:
- Serve as the primary point of contact for troubleshooting hardware, software, and network issues.
- Administer and support cloud infrastructure, including computing, identity and access management, security and monitoring.
- Design and implement automation solutions to streamline system administration, deployments and routine operational tasks.
- Administer network infrastructure (including Wi-Fi), ensuring reliable coverage, security, and performance.
- Support server infrastructure, disaster recovery planning, and cybersecurity initiatives.
- Administer identity, access controls, and help maintain security policies and standards.
- Evaluate and recommend innovative technologies to improve IT operations, user experience, and security.
- Maintain documentation for configurations, procedures, system changes, and troubleshooting workflows.
- Coordinate with third-party IT consultants to plan, execute, and support technology initiatives.
- Manage IT vendor relationships, including procurement, renewals, support escalation, and service performance.
- Provide responsive, high-quality technical support and guidance to all firm employees.
- Experience with DevOps practices, automation, and deployment practices is a plus.
Required Skills and Qualifications:
- Minimum of 3 years of hands-on experience in IT support and systems administration.
- Ability to work in-office 5 days per week to support on-site users and infrastructure.
- Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
- Demonstrated troubleshooting and problem-solving skills; able to work independently and as part of a team.
- Proactive, improvement-minded approach to evaluating, implementing, and supporting IT systems.
- Experience contributing to network and infrastructure projects, including implementations, upgrades, and system decommissions.
- Working knowledge of cybersecurity best practices, including endpoint security, identity and access management, and MFA.
Salary Range: $110,000 - $140,000 annually
