The OpportunityWe are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team. This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours.
RequirementsBasic Qualifications- Associate's degree in IT, Computer Science, or related field.
- 5 years of experience in IT or a related field
- Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work after hours, if needed.
Preferred Qualifications- Bachelor's degree in IT, Computer Science, or related field.
- Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
- Knowledge of Active Directory and user account management.
- Willingness to learn and adapt to new technologies and processes
- Strong communication and customer service skills to assist non-technical users effectively.
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
- CompTIA A+, Network+, or similar certifications are a plus
Benefits- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Life Insurance (Basic, Voluntary & AD&D)
- Family Leave (Maternity, Paternity)
- Free Food & Snacks
- Stock Option Plan
- Annual Bonus Plan eligible
- Short Term & Long Term Disability
- Base Salary: $90,000 - $115,000
Additional Information
We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.
