Job Title: IT Help Desk
City: Boston
State/Province: Massachusetts
Posting Start Date: 7/22/26
Job Description:
Job DescriptionRole Purpose
The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.
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͏Required Skills and Experience- Associate's degree OR High School Diploma/GED with a minimum of 2 years of full-time work experience in Information Technology or a related field.
- 2+ years of experience providing IT desktop support in a business or enterprise environment.
- 2+ years of experience installing software applications and performing hardware upgrades on desktop computers and related server infrastructure.
- Demonstrated ability to troubleshoot hardware, software, connectivity, and access-related issues.
- Strong written and verbal communication skills with the ability to communicate technical information clearly to end users and stakeholders.
Key Responsibilities- Coordinate IT assets, including shipping, receiving, tracking, and inventory-related activities.
- Provision user access and support access-related requests within an Active Directory environment.
- Manage equipment distribution, including shipping and receiving of desktops, laptops, peripherals, and related devices.
- Support training, knowledge creation, documentation, and communication for desktop support processes.
- Apply strong prioritization and organizational skills to manage multiple support requests and project tasks.
- Travel on-site as needed to support end users, hardware setup, installations, and troubleshooting activities.
- Image and install workstations and required software applications according to organizational standards.
͏͏͏Mandatory Skills: Desktop Support.
Experience: 3-5 Years.
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
