JOB SUMMARYThe IT Generalist is a senior contributor to the IT department with primary duties including providing technical support for ILB/LCC users, new user set-up, process and program efficiencies.
MINIMUM QUALIFICATIONS- A working knowledge of information technology practices at a level normally acquired through completion of a bachelor's degree in information technology, or related field or equivalent experience.
KEY SKILLS & COMPETENCIES- Excellent customer service attitude to end users and IT staff.
- Knowledge of tier 1, tier 2, and junior IT staff support that typically comes from 4+ years of Help Desk, PC Technician and/or IT Support Specialist experience.
- Attention to detail. Strong organizational and time management skills sufficient to prioritize tasks and maintain productivity.
- Excellent verbal and written communication skills, time management skills, and technical capacity skills.
- Skill in organizing resources and establishing priorities.
- Ability to identify and fulfill the needs of management, accounting, and field employees.
- Ability to learn and support new systems and applications.
- Ability to maintain confidentiality.
OTHER REQUIREMENTS- Experience with troubleshooting/supporting various operating systems -iOS/Android/W7,10,11/MacOS/Win Servers.
- Experience with or certification in the following Microsoft applications: Office, Access, Visio, and Windows Server are required.
- Experience in server services administration configuration and maintenance - not limited to database, hardware refreshes, server upgrades and deployments, network resources setup and maintenance.
- Intermediate level networking experience is required.
- Requires travel: Minimal (up to 10%) including in-state and out-of-state by car and/or plane with overnight stays.
- Required to maintain a valid driver's license.
- This position is onsite.
PREFERRED QUALIFICATIONS- 1-2 years Networking and System Administrator experience Degree in related field or equivalent applicable work experience preferred.
JOB RESPONSIBILITIES- Provide support to staff on all company-supported applications and devices.
- Troubleshoot device problems, determine source, and advise on appropriate action.
- Complete Information Technology project work.
- IT documentation creation and revisions for SOPs, IT Handbook, and needed SMEs.
- Create and manage the onboarding sheet, equipment, and software request sheets.
- Install, configure, and maintain company devices and related hardware and software.
- Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Identify and resolve computer system malfunctions and operations problems.
- Identify and communicate opportunities for improvement.
- Act as a liaison between Enterprise Technical Services and the end user.
- Perform network troubleshooting.
- Perform server maintenance and troubleshooting. Perform network maintenance and troubleshooting. Provision new devices for end users.
- Perform responsibilities in accordance with all company standards, policies, and procedures.
- Identification and remediation of end user technical issues or escalation as needed.
- Providing direction to technical resources.
- Performs other tasks and special projects as assigned.
COMPENSATION & BENEFITS- Wage range: $76,000 - 85,000 annually.
- Medical, dental, vision, life insurance, and 401 (k) with company match.
- Paid Time Off (PTO)
ADDITIONAL INFORMATION- Background check, credit check, MVR and drug screen may be required (will vary by position).
APPLICATION DEADLINE - June12th, 2026 
