State of California

IT Field Support Specialist

State of California$78K — $107K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-3 years of experience in IT support or related field.
  • Proficient in troubleshooting personal computers and networking issues.
  • Strong communication skills for engaging with both technical and non-technical users.
  • Knowledge of hardware, software, and mobile devices configuration.
  • Experience with Microsoft Active Directory.
  • Ability to work both independently and collaboratively within a team.

Responsibilities

  • Provide advanced personal computer support and network connectivity solutions.
  • Lead technical staff in diagnosing and resolving PC-related issues.
  • Conduct training and provide customer support for technical users.
  • Assist in planning and researching new technology integrations.
  • Build and maintain professional relationships with bureau PC customers.

Benefits

  • Full-time permanent employment with scheduled hours Monday to Friday.
  • Work in a dynamic environment at Calipatria State Prison.
  • Opportunity for a Training and Development assignment for further skill advancement.
  • Position contributes significantly to public safety in correctional settings.
Full Job Description
This advertisement is for an Information Technology Specialist I position. Located at Calipatria State Prison (CAL), in the city of Calipatria, Imperial County. Please indicate the position number on your application: [redacted]-118

This position requires local in-person duties to be performed. The successful candidate must reside in California upon appointment.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Under direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is a member of a multi-disciplinary team consisting of technical support analysts. The position performs independently, with minimum supervision, and is responsible for advanced personal computer (PC) support and network connectivity. The position leads technical staff that provides first line support for personal computer workstation installation, problem diagnostics, and resolution, training and customer support. Duties extend to provide support for planning, acquiring, researching and evaluating new technology and products to be used within the current technical environment. The position establishes and maintains constructive professional relationships with the bureau's PC customers and must effectively communicate technical information with them, including those customers considered to be non-technical.

Please visit our website to learn more about Enterprise Information Services .

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from [redacted] or DoNotReply[redacted] (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 4285.

Note : Main communication for this position will be through email. Please ensure you have a valid email address on your application. CDCR employees are encouraged to use their existing CDCR email address on their applications.

Please see attached duty statement.

You will find additional information about the job in the Duty Statement .

Working Conditions

Calipatria State Prison (CAL) opened in January 1992. It is a male-only state prison located in the city of Calipatria, in Imperial County. Although located about 3 miles from the center of Calipatria, the prison is within the city limits. The primary mission of CAL is to protect the public by providing safe custody, quality health care and the appropriate supervision of sentenced offenders. This facility is also used by Immigration and Naturalization (ICE) to incarcerate immigrants who have been detained and are close to being released. The weather in the area is desert-like, cold in winter and very hot in summer.

Located in the county of Imperial in the city Calipatria.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.
  • INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
  • Job Application Package Checklist
  • Duty Statement

Position Details Job Code #:
JC-527237

Position #(s):
065-628-1402-118

Working Title:
IT Field Support Specialist

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
1

Work Location:
Imperial County

Telework:
In Office

Job Type:
Permanent, Full Time

Work Shift:
8:00 AM to 4:30 PM

Work Week:
Monday through Friday

Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/27/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Corrections & Rehabilitation
CDCR Hiring Support - Postal
Attn: CDCR Hiring Support
P.O. Box 942883

Sacramento , CA 94283-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Corrections & Rehabilitation
CDCR Hiring Support - Drop-off
CDCR Hiring Support
9825 Goethe Rd, Application Drop Box
(Drop off not available on weekends and holidays)
Sacramento , CA 95827

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -
    A Statement of Qualifications is required and must be submitted with your Examination / Employment Application ( STD 678 ) Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions;
  • Ability to learn advance troubleshooting of technology issues
  • Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;
  • Demonstrate ability to handle multiple priorities simultaneously and effectively;
  • Exercise good judgement, work well under pressure, and meet deadlines;
  • Demonstrate strong organizational and time management skills in a fast-paced environment; and
  • Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
  • Configuring, managing, and troubleshooting various hardware, software, and mobile devices
  • Strong verbal and written communication skills including IT documentation
  • Microsoft Active Directory
  • Ability to handle concurrent assignments and changing priorities
  • Exercise good judgement, work well under pressure, and meet deadlines
  • Experience providing excellent IT customer service
  • Excellent interpersonal skills and experience working effectively as part of a te

About State of California

The State of California is a government entity responsible for providing a variety of services to its residents, including education, healthcare, and public safety. The state was admitted to the Union in 1850 and has since grown to become the most populous state in the United States. California is known for its diverse geography, including beaches, mountains, and deserts. The state government is committed to promoting economic growth and improving the quality of life for all Californians.
Learn more about State of California
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