IT Network and Security Engineer
Job Description
Essential Job Functions:
- Oversee day-to-day operations of IT (incident management, problem management, change management, vulnerability management, monitoring, etc.
- Resolving requests and incidents with a high sense of urgency, prioritization, and taking ownership.
- Ongoing support for network upgrades, repairs, and new hardware implementation throughout the infrastructure.
- Maintain metrics and ticketing system, and produce ongoing reports to business leads
- Ability to handle emergencies during non-business hours, including on-call, evenings, and weekends.
- Responsible for the development, documentation, and maintenance of information security policies and procedures.
- Manage vendor and procurement of hardware and softwares
- Collaborate with business units and teammates to identify, prioritize, plan, and implement continuous service improvement opportunities
- Oversee the organization's cybersecurity training program for end-users
- Support IT audits and documentation as required
- Perform other duties as assigned.
Experience/Qualifications:
- Four-year degree in a technology field or equivalent working experience
- 5+ years of expert experience in managing IT Infrastructure operations (Physical/Virtual Servers, Networking Connectivity, Phone System, Storage Network, Help Desk Support, Daily Backup).
- Expert experience in one or more in network devices and infrastructure, such as Palo Alto network, Juniper, Cisco, and Windows servers.
- Expert experience of TCP/IP, Routing, VPN, LAN/WAN topologies, Active Directory, backups, and disaster recovery.
- Expertise in diagnosing, troubleshooting, and resolving issues in routing, firewalls, and switches. Windows and macOS are required.
- Experience with network security and monitoring tools like Datadog, SolarWinds, etc
- Problem-solving skills and the ability to work under pressure
- Hands-on experience within a multi-location environment
- Team player with a high level of dedication and commitment to excellence.
- Excellent written and verbal communication skills are required
- Working Knowledge of one of the cloud AWS, GCP, or Azure is required
- Technical certification in Cisco/Security/Windows or any relevant field is a plus.
Benefits
- Comprehensive health benefits, including medical, dental, and vision coverage
- Generous paid time off (PTO days, sick days, and holidays)
- Flexible spending options with FSA & HSA plans
- Life and AD&D insurance
- 401(k) with company match
- Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
- 24/7 Employee Assistance Program (EAP) for employees and their families
- Health & wellness perks, including gym discounts, wellness reimbursements, and reward programs
- Fun, engaging in-office events that support our culture
Physical Actions/Environment: Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.
Starting Salary Range: $80,000 - $100,000 annually based on experience
Schedule: We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8-4, 8:30-4:30, or 9-5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork.
We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.
Location: Southfield, MI
Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
