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IT Director, Quality Engineering & Process Engineering
Location: Dallas, TX or Akron, OH (Hybrid)
POSITION SUMMARY:
We’re seeking a visionary leader to drive enterprise-wide quality and performance engineering transformation via Generative AI and Automation. This role ensures scalable, reliable platforms and fosters a culture of engineering excellence. The QE & PE Director will drive improvements in quality, performance, productivity, and speed across all software and systems, ensuring best-in-class customer experiences and operational excellence. This position will lead a team of engineers, architects, & analysts, set strategic direction, and foster a culture of innovation and continuous improvement.
In this role, you will:
- Define and execute a strategic QE/PE roadmap aligned with business goals.
- Build and lead a high-performing team focused on test automation and performance engineering practices.
- Drive AI-enabled agentic testing and shift-left practices within CI/CD pipelines and workflows.
- Establish KPIs for quality, velocity, performance, and defect reduction.
- Monitor, analyze, and report on quality and performance metrics while recommending improvements
- Collaborate cross-functionally to align technology strategy and delivery with the application development teams.
RESPONSIBILITIES:
- Define and execute a strategic QA and PE roadmap aligned with business objectives for eCommerce, store, and corporate IT systems.
- Drive AI-enabled testing practices for predictive defect detection, intelligent test case generation, agentic testing, and root cause analysis.
- Establish frameworks to reduce production defect leakage and improve release quality.
- Scale test automation coverage across functional, integration, regression, and performance layers.
- Implement shift-left testing and continuous quality practices within CI/CD pipelines.
- Develop a comprehensive performance engineering approach, including load, stress, scalability, and resilience testing.
- Integrate performance monitoring and predictive analytics for proactive issue resolution.
- Define and track KPIs for quality, automation coverage, performance benchmarks, and production defect rates.
- Build and mentor a high-performing QA/PE team, fostering innovation and continuous improvement.
- Collaborate with engineering, product, and business stakeholders to ensure alignment and transparency.
POSITION QUALIFICATIONS:
Required Qualifications:
- 10+ years of experience in QA and Performance Engineering, with at least 5 years in leadership roles.
- Proven expertise in test automation frameworks, performance testing tools, and AI-driven QA solutions.
- Proven experience implementing Gen AI and automation in testing environments
- Strong understanding of eCommerce platforms, IT applications, and cloud environments.
- Experience with CI/CD pipelines, microservices architecture, and observability tools.
- Excellent leadership, communication, and stakeholder management skills.
Preferred Qualifications:
- Familiarity with tools like Selenium, JMeter, LoadRunner, Perfecto, and AI-based testing platforms.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Strong analytical, problem-solving, and decision-making skills
BENEFITS & PERKS:
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
