About the role- We are looking for a hands-on IT Desktop Support Engineer / Systems Administrator to build, run, and scale our internal IT environment as we grow. This role is for a true builder, someone who can support day-to-day end users while also designing the foundations of secure, reliable, and scalable IT systems with minimal process overhead. You'll own IT operations end-to-end: from desktop support and device management to Linux systems administration, cloud infrastructure support, and security controls. Success in this role requires strong technical fundamentals, comfort operating across multiple platforms, and the ability to turn ad-hoc startup needs into repeatable, well-documented systems.
What you'll do- Own Tier 1-3 desktop and end-user support across macOS, Windows, and Linux environments, providing direct, hands-on assistance to users.
- Administer and maintain Linux systems (Ubuntu, Red Hat, or similar), ensuring uptime, performance, and security
- Own Microsoft 365 and Azure AD administration, including Exchange Online, SharePoint, Teams, Intune, Jamf and access controls
- Build and maintain device provisioning and endpoint management workflows for laptops, workstations, and servers
- Implement and manage endpoint security, access controls, and identity management as the company scales
- Automate repetitive IT and systems tasks using Bash, Python, and/or PowerShell
- Partner with engineering and DevOps to support cloud infrastructure (AWS and/or Azure)
- Implement and maintain security controls aligned with SOC 2 Type II and ISO 27001 requirements
- Establish IT foundations: onboarding/offboarding, asset tracking, documentation, and support processes
- Own and manage the user support ticketing system, driving responsiveness and continuous improvement
- Proactively identify reliability, scalability, and security gaps-and drive pragmatic solutions
Required Qualifications- 8+ years of experience in IT desktop support and/or Linux systems administration
- Strong hands-on experience administering Linux systems, including user management and system troubleshooting
- Solid experience with Microsoft 365, Azure AD/Entra ID, and Intune administration
- Strong hands-on experience supporting macOS and Windows environments in a professional setting
- Solid experience with device management tools (Intune, Jamf, Apple Business Manager)
- Experience supporting or collaborating on cloud environments (AWS, Azure, or GCP)
- Scripting and automation skills using Bash, PowerShell, and/or Python
- Strong communication, documentation, and problem-solving skills
- Comfortable operating independently in a fast-paced, ambiguous startup environment
Preferred Qualifications- Experience in a startup or high-growth technology company
- Familiarity with GitLab, CI/CD pipelines, or version control systems
- Experience supporting compliance efforts (SOC 2 audits, security reviews)
- Background in building IT infrastructure from early-stage to scale
- Relevant certifications (CompTIA Linux+, Microsoft 365 Certified, AWS SysOps, or similar)
Benefits (subject to location and local regulations)
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Flexible vacation and time-off policy
- Collaborative, fast-paced, and inclusive work environment
- Opportunity to work on cutting-edge technologies with a highly cross-functional team
The pay range for this role is:
120,000 - 220,000 USD per year (Bay Area, CA)
