Role description

Job Title: IT Capacity Manager

Location: Charlotte, NC

Position Overview

Client is seeking a highly experienced Senior IT Capacity ManagerPortfolio Lead to provide end to end capacity performance and resiliency leadership across a major Line of Business within Global Technology Operations.

This senior individual contributor role ensures that critical banking platformsspanning distributed systems VMware ESX and internal external cloud platforms maintain the capacity scalability and resiliency required to support the banks operational regulatory and customer commitments

The manager must bring 15 years of deep technical experience including Business Continuity ResiliencyDisaster Recovery DR capacity planning system design and infrastructure architecture and capacity management experience in hardware reclamationensuring efficient lifecycle management decommissioning and reuse of compute storage and network assets across data centers

This role aligns to ITILbased service management framework and carries significant technical authority though it includes no direct peoplemanagement responsibilities

Key Responsibilities

Hybrid Infrastructure Capacity Leadership

Lead capacity planning and performance engineering across

oDistributed compute platforms LinuxWindows clustered systems highthroughput workloads

oVMware ESX infrastructure clusters hosts vSAN HADRS resource pools

oInternal cloudcontainer platforms Kubernetes OpenShift microservices

oExternal cloud environments AWS Azure GCP PaaSSaaS

Use enterprise observability telemetry and APM tools to identify saturation points performance bottlenecks and optimization opportunities

Resiliency Disaster Recovery Capacity Planning

Ensure capacity sufficiency for client resiliency strategies including

oActiveactive and activepassive architectures

oMulti data center failover and cross site workload mobility

oRTO/ RPO alignment and regulatory resiliency requirements

oStorage replication cross site network capacity and failover readiness

Ability to model DR environments can sustain full LOB workloads during failover events regulatory testing and crisis scenarios

System Design Infrastructure Architecture Influence

Apply strong system design and infrastructure architecture expertise to guide

oPlatform scalability and performance engineering

oHigh availability and resiliency patterns

oCloud modernization and hybrid architecture decisions

oInfrastructure lifecycle and capacity investment planning

oBusiness volume collection and workload characterization

Influence architecture and engineering teams to embed capacity resiliency and performance considerations into platform designs

Forecasting Modeling Demand Management

Build multi year capacity forecasts aligned to business growth regulatory drivers and technology modernization initiatives

Develop predictive models for compute storage network and container resource consumption

Translate business demand into infrastructure requirements and capital planning recommendations

Hardware Reclamation Lifecycle Capacity Management

Lead capacity planning for hardware reclamation including

oIdentifying underutilized end of life or decommission eligible assets

oPartnering with data center operations to reclaim repurpose or retire hardware

oEnsuring reclaimed capacity is reintegrated into planning models

oSupporting lifecycle optimization cost reduction and sustainability initiatives

Maintain accurate capacity inventories and ensure reclamation activities align with client asset governance and risk controls

Performance Engineering Risk Management

Identify capacity risks systemic constraints and performance degradation patterns across hybrid environments

Drive remediation plans with engineering operations and platform teams to maintain service stability and meet client resiliency standards

Support incident and problem management with deep technical analysis of capacity related events

Governance Reporting ITIL Alignment

Own the ITIL aligned Capacity Performance Management process for the assigned LOB

Produce executiveready dashboards risk summaries and capacity health reports for senior technology leadership

Ensure compliance with regulatory audit and operational risk requirements

CrossFunctional Technical Leadership No Direct Reports

Serve as the capacity authority for the LOB influencing engineering architecture resiliency and cloud strategy decisions

Partner with Finance Enterprise Architecture and Technology Operations on cost optimization rightsizing reclamation planning and lifecycle management

Provide technical mentorship to analysts and engineers through expertisenot administrative oversight

Agile experience and lead a mature agile team