Description

Summary:
Under the direct supervision of a Senior Project Leader, this position provides support for the Information Technology Service Bureau (ITSB). Duties include analyzing customer requirements, defining project scope documents, creating documentation, serving as a project resource and creation of forms and testing of systems. This position does not have any supervisory responsibilities. Employees in this title are expected to maintain a professional appearance and demeanor.

Essential Functions:
• Meets with users to define proposed project functionality or current applications for new projects.
• Gathers documents and maintains functional and business requirements.
• Assists in testing of version and release upgrades of case management systems and related applications, including creating test plans, conducting controlled tests and documenting results.
• Works with IT staff and software vendors to resolve issues with applications or to clarify functionality, as necessary.
• Pursues continued professional development in regards to new skills and technologies required to provide the best available business solutions for IT customers.
• Develops documentation material for new applications and application upgrades.
• Provides project status updates.
• Develops, maintains and supports legacy Visual Basic applications.
• Creates custom SQL queries, reports, and data extracts.
• Troubleshoots application issues by analyzing application code and database objects.
• Utilizes emerging technologies and tools to improve efficiency and problem resolution.
• Develops and maintains interactive electronic forms, including field configuration, validation, calculations, and scripting as needed.
• Assists other team members in other areas as needed.
• Performs other duties as assigned.

Qualifications, Licenses and Certifications:
• Bachelor's degree in Information Technology, Information Management Systems, or related field.
• Three (3) years of paid experience in a Project Coordinator/Business Analyst position.
• Experience working with end users, defining business requirements and providing project documentation.
• Proficient using MS Office Suite and relevant software and systems.
• Experience commensurate with the job that demonstrates the required skills and competencies may be considered in lieu of education requirement(s).
• If an employee drives on behalf of the Court, the employee must possess and maintain a valid Michigan driver's license, no fault insurance and access to a vehicle to use in the performance of assigned duties.

Knowledge, Skills, and Abilities:
• Effective verbal, written, interpersonal, public speaking, facilitation, presentation, and meeting management skills.
• Ability to communicate information and ideas effectively so that others can understand.
• Proven ability to analyze, identify, and resolve problems and disputes using sound judgment and effective decision-making.
• Ability to apply general rules to specific problems to produce positive results.
• Ability to deal calmly and effectively in high stress situations.
• Ability to establish and maintain effective working relationships with coworkers, employees, officials and external contacts.
• Ability to meet and interact with the public and deal courteously and effectively with their questions or problems, seeking assistance when needed.
• Ability to understand and carry out instructions and to request clarification when needed.
• Ability to use logic and reasoning to evaluate alternative solutions and approaches to problems.
• Working knowledge of SQL and relational databases.
• Familiarity with HTML, XML, Visual Basic, and file transfer technologies (FTP/SFTP).
• Familiarity with Adobe Acrobat form development, including field configuration and basic JavaScript customization.
• Skill in managing one's own time, as well as the ability to meet deadlines.
• Thorough knowledge of Court processes and procedures.
• Proven ability to exercise sound judgment and maintain confidentiality.
• Ability to work with a diverse population.

Additional Requirements:
• Successful completion of criminal and IV-D background check, fingerprinting and rechecks.
• Applicants must be legally authorized to work in the U.S.

Physical Requirements:
• Must be able to lift 25 lbs.

The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description. Specific job duties vary from position to position.

Grant funded positions are contingent on availability of grant funding and may be terminated should funding substantially reduce or cease. The affected employee may be considered as a candidate for other vacant positions within the Court for which they are qualified.

Requirements

ELIGIBILITY: This examination is open to anyone who meets the minimum qualifications.

SELECTION: Applications will be screened for compliance with eligibility requirements and minimum qualifications. Selection will be based on appropriate job-related criteria. Applicants who achieve a passing score on each portion of the screening process may be placed on the eligibility list.

NOTE: Information provided on application forms and subsequent verification thereof may be used to determine applicant's qualifications for this position. Incomplete or illegible applications will not be considered. Faxed or emailed applications are not acceptable. THE COURT MAY LIMIT FURTHER CONSIDERATION TO THE APPLICANTS WHOM APPEAR TO BE MOST QUALIFIED.

SCREENING EXAMINATION COMPONENTS AND WEIGHTS (Total 100% MAX-70% MIN)

Evaluation of Training, Experience & Personal Qualifications Pass/Fail

Interview 100%

APPLICATION PROCEDURE& DEADLINE:

APPLICATIONS FOR THIS POSITION WILL ONLY BE ACCEPTED IN ELECTRONIC FORM THROUGH THE COURT'S WEBSITE: www.3rdcc.org. The direct link to this site:

A valid email address is required to apply. Applicant will receive a confirmation after successful submission of the electronic application. An official copy of all transcripts/diplomas must be available at time of interview. Resumes may be included with the application form, but may not be substituted for it. Applicants with disabilities may be entitled, under applicable State and Federal law, to reasonable accommodations to facilitate participation in the examination process. If you will require special accommodations because of a disability, please call (313) 224-7018.

POSTING: This notice must be posted on all bulletin boards until the filing date has expired.

In addition to wages, retirement plan, medical, dental, and vision benefits, the Court offers generous vacation time and has an extensive holiday schedule that includes paid end-of-year shut down. Additionally, employees of the Court may be eligible for forgiveness of their student loans under the federal Public Service Loan Forgiveness (PSLF) program. More importantly, if you are service-oriented and have an interest in work that is closely connected to the community, employees of the Third Judicial Circuit of Michigan are rewarded with the satisfaction of participating in the provision of justice in Michigan's largest, most populous county.