Title: IT Business Analyst

Department/Location: Information Technology, St Louis

Position Type: Full-Time, 12-month

Summary

The IT Business Analyst advances Principia by serving as a liaison between Principia departments, IT, vendors, and service partners. Translating institutional needs into clear requirements, practical process improvements, and sustainable technology solutions for the School, College, and shared administrative services. Reporting to the Chief Technology Officer, this role supports project-based assignments, operational improvements, vendor coordination, documentation, testing, stakeholder facilitation, and adoption efforts. The IT Business Analyst collaborates with institutional leaders, department stakeholders, system owners, project managers, vendors, and IT service teams across the School, College, and shared services to support academic and administrative functions across multiple departments and campuses.

Success in this role draws on Principia's stakeholders feeling heard, understood, and included before technology decisions are finalized; current-state and future-state processes are documented well enough to guide decisions, implementation, testing, adoption, and support; delivered solutions align with documented business needs and are validated before implementation is considered complete; process improvements reduce confusion, rework, manual effort, delays, avoidable escalation, and support ambiguity; operational support teams receive clear handoff documentation, and documentation remains useful after implementation; and strengthening trust between IT and the departments it serves.

Primary Responsibilities

Requirements and Process Analysis

• Elicits, documents, validates, and manages business, functional, and non-functional requirements across academic, administrative, and student-facing areas
• Translates business needs into requirements, user stories, use cases, process maps, acceptance criteria, decision logs, and support handoff materials
• Analyzes current-state workflows, identifying gaps, risks, dependencies, assumptions, decision points, and practical opportunities for improvement
• Helps clarify roles, decision rights, handoffs, support responsibilities, and sustainable operating practices across departments, campuses, systems, and service areas

Stakeholder Engagement and Delivery Support

• Support project planning by defining scope, requirements, deliverables, milestones, risks, dependencies, adoption needs, and change impacts
• Facilitates interviews, workshops, working sessions, requirements reviews, and stakeholder alignment conversations with technical and non-technical audiences
• Partners with project managers, IT leaders, system owners, department leaders, vendors, and service teams to keep business needs connected to delivery decisions

Testing, Documentation, and Operational Readiness

• Supports test plans, test scenarios, user acceptance testing, defect documentation, requirements validation, training materials, and post-implementation reviews
• Maintains organized documentation in shared repositories and contributes to repeatable templates, standards, and business analysis practices

Core Competencies

Principia values the unique strengths each employee brings to their role. The following competencies are especially important for success at Principia:

• Continuous Learning &Expertise: Demonstrates mastery in your area of responsibility and seeks opportunities for professional growth and development.
• Accountability & Results Orientation: Manages time and priorities effectively, meets commitments, and consistently delivers high-quality outcomes.
• Problem Solving & Judgment: Approaches challenges thoughtfully, considers multiple perspectives, and makes sound, timely decisions that support institutional goals.
• Proactivity & Ownership: Takes initiative, anticipates needs, and drives projects forward with minimal supervision while taking responsibility for outcomes.
• Excellence & Attention to Detail: Produces accurate, polished, and high-quality work; continuously looks for ways to improve systems, processes, and results.
• Service Orientation: Builds positive, supportive relationships and responds promptly and professionally to the needs of students, colleagues, and other stakeholders.
• Collaboration & Collegiality: Works cooperatively across departments and teams; values input from others and contributes to a positive, respectful environment.
• Communication: Shares information clearly and concisely; listens carefully to others and adjusts communication style for different audiences and situations.
• Inclusion & Belonging: Demonstrates respect for all people; values diverse perspectives and fosters a culture of inclusion, belonging, and mutual respect.

Minimum Qualifications

• Supportive of Principia'sguiding statementsas articulated herehttps://www.principia.edu/about/guiding-statements
• Bachelor's degree in Information Technology, Business Administration, Management Information Systems, education administration, ora relatedfield, or equivalent education and experience
• Five to eight years of experience in business analysis, IT analysis, systems analysis, process improvement, or technology project work
• Experience gathering, documenting, validating, and managing requirements for technology projects, system implementations, operational improvements, or service delivery initiatives
• Experience working with technical and non-technical stakeholders, including the ability to facilitate conversations, ask effective questions, and clarify ambiguous needs
• Strong analytical, problem-solving, written communication, verbal communication, and documentation skills.
• Ability to manage multiple priorities, work independently with moderate guidance, and organize unclear information into actionable next steps
• Experience creating process maps, user stories, acceptance criteria, workflow diagrams, test scenarios, and business process documentation
• Proficiency with Microsoft Office and experience with tools such as Visio, Miro, Azure DevOps, ServiceNow, or similar platforms
• Student of Christian Science preferred

Preferred Qualifications

• Experience in education, higher education, independent schools, nonprofit organizations, or mission-driven institutions
• Experience with student information, enrollment, advancement, finance, human resources, learning platforms, identity management, reporting, data, IT service management, or enterprise systems
• Experience with ITIL, service delivery, customer experience, operational process improvement, Agile, Scrum, Kanban, or hybrid delivery methods
• Familiarity with data analysis, reporting, dashboards, basic SQL, or data-quality improvement
• Business analysis certification such as CCBA, CBAP, PMI-PBA, or Agile-related certification

The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia.

Compensation and Benefits

We offer a competitive starting salary range for this position: $78,000 - $98,000 annually, commensurate with experience and qualifications.

In addition to salary, our comprehensive total rewards package includes:

• Generous Employee Tuition Discount: Enjoy a 90% discount on tuition (pro-rated for part-time staff) for your eligible children enrolled from Pre-K3 through College (infant and acorn programs excluded).
• Relocation: Principia provides a relocation reimbursement of up to 12% of your annual salary when moving from outside a radius of more than 50 miles.
• Professional Development: Access to learning opportunities, training programs, and career growth support.
• Comprehensive Benefits: Learn more about all our benefits here, including comprehensive health, dental, and vision plans, paid time off, a 403(b) retirement plan with Principia matching, and more.