3-5 years in IT Business Analyst or similar role; strong relevant experience may qualify at lower end
Proficiency in SQL for data querying and validation
Knowledge of SDLC, with experience in both waterfall and agile methods
Hands-on experience with ServiceNow for IT service management tasks
Exceptional documentation skills for technical and business audiences
Strong analytical skills for translating business needs into detailed requirements
Excellent communication and stakeholder management abilities
Responsibilities
Partner with stakeholders to translate commercial and finance needs into system specifications
Support project coordination with milestone tracking and status reporting
Contribute to system changes through all phases of AbbVie’s System Lifecycle framework
Analyze system changes and communicate impacts to both technical and non-technical audiences
Perform data analysis using SQL to validate outputs and deliver insights
Develop business cases for new initiatives and identify opportunities for process improvements
Create and maintain comprehensive documentation including specifications and process flows
Plan and execute testing activities to ensure solutions meet business criteria
Ensure compliance with AbbVie’s change management and documentation standards
Benefits
Comprehensive health and wellness packages
Flexible work arrangements including hybrid options
Career development opportunities and continuous learning
Community engagement and volunteering programs
Access to advanced technologies and tools
Collaborative work environment fostering innovation
Full Job Description
Primary Responsibilities:
Partner with business stakeholders to understand, capture, and translate complex commercial and finance requirements into clear, actionable system specifications.
Support project coordination activities including milestone tracking, status reporting, and cross team dependency management to keep delivery on track
Operate as an effective member of blended delivery teams, supporting end-to-end system changes through AbbVie's System Lifecycle (SLC) framework, from initiation and design through testing and deployment
Analyze proposed system changes and new technical opportunities; assess and clearly communicate impacts, risks, and trade-offs to both technical and non-technical audiences
Perform hands-on data analysis using SQL to investigate issues, validate outputs, and deliver accurate, audience-appropriate insights across a range of business and technical stakeholders
Contribute to business case development for new initiatives; proactively identify and recommend opportunities for process improvement and operational efficiency
Create and maintain high-quality system documentation- including functional specifications, process flows, data dictionaries, and knowledge base articles - to support a robust and shared understanding of supported applications
Elicit, author, and refine agile user stories, requirements specifications, business process documentation, and solution design artifacts
Plan, coordinate, and execute testing activities - including system integration testing (SIT) and user acceptance testing (UAT) - to ensure delivered solutions meet defined business acceptance criteria
Ensure all delivery activities adhere to AbbVie's division and corporate compliance standards, including change management and documentation requirements in ServiceNow and Kneat SLC
Required Qualifications:
3-5 years of experience in an IT Business Analyst or equivalent role; candidates with strong relevant experience at the lower end of the range will be considered
Proficiency in SQL for data querying, investigation, and validation across relational data environments
Demonstrated SDLC experience- with working knowledge of both waterfall and agile delivery methodologies
Hands-on experience with ServiceNow for change management, incident tracking, or IT service management workflows
Exceptional documentation skills: ability to produce clear, structured, and well-organized artifacts for both technical and business audiences
Strong analytical and problem-solving capabilities, with a track record of translating ambiguous business needs into well-defined requirements
Excellent communication and stakeholder management skills- comfortable facilitating working sessions and presenting findings to varied audiences
Preferred Qualifications:
Experience working in pharmaceutical, biotech, or life sciences commercial environments, particularly in areas such as revenue management, gross-to-net, rebates, or pricing
Familiarity with commercial and revenue management platforms (e.g. Model N Powered by N, Kernel Open Pharma, Flex or similar)
Experience with reporting and analytics tools such as QlikView, Power BI, or Cognos
Exposure to cloud-based data platforms or data lake environments (e.g., AWS, Azure)
Prior experience maintaining system documentation within Kneat SLC or equivalent quality/lifecycle management tools
