Salary : $85,800.00 - $115,416.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Remote Optional
Job Number:
Department: Health Care Authority
Division: ETS
Opening Date: 09/30/2026
Closing Date: 10/7/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description

IT Business Analyst - Journey

71063278

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.
This recruitment is open to Washington State residents only.
The Opportunity

This IT Business Analyst - Journey provides is responsible for PEBB and SEBB business and technology analyses, planning and documenting requirements in partnership with business subject matter experts (SMEs) and external partners. This position ensures HCA's systems (technology, data, and processes) adhere to federal laws, regulations and standards, and the State OCIO's and HCA's enterprise architecture principles, policies, and standards. This position utilizes business and technical experience in the analysis, documentation, and providing of IT requirements' services for systems, data, and processes development. This position is responsible for identifying, documenting, supporting and validating all requirements for implementing new solutions, modernization and innovation enhancements.

Key Responsibilities Include:

• Facilitate requirement gathering sessions to elicit, analyze and document business, organizational and/or operational requirements from business users and stakeholders.
• Document business requirements, business rules and logic, and design specifications.
• Solicit business owner's prioritization of requirements for systems, data or business process developments.
• Construct diagrams and write specifications to translate business needs to technical requirements.
• Develop use cases or user stories and assist in prioritizing requirements.
• Identify and support process improvements in business requirement mapping to development work items/sprints and the agile development methodology.
• Assist with development of standards for project and requirements documentation, Project Management Lifecycle (PMLC) frameworks.
• Develops ahead of any deployment and implementation points, "As-Is" to "To-Be" gap analyses and corresponding and proactive change management plans for successful deployment and transition planning.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Demonstrated ability to identify stakeholders and select appropriate IT business analysis techniques to manage IT requirements and assess the progress of the work.
• Demonstrated ability to ensure stakeholders' actual underlying IT needs are understood and captured.
• Demonstrated ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques.
• Demonstrated ability to assess proposed IT solutions to determine the best solution to meet business needs.
• Demonstrated ability to identify gaps and shortcomings, in IT solutions and determine necessary workarounds or changes to the solution.
• Demonstrated ability to work with stakeholders to identify and understand their IT needs, concerns, and working environment.
• Demonstrated ability to apply and enhance knowledge and skill to both usual and unusual, issues.
• Self-directed and manage multiple and often competing priorities.
• Well-developed skills in Microsoft SharePoint and Microsoft Office/Professional products
• Knowledge or experience with Agile, Lean and ITIL concepts.
• Understanding of information technology management and analysis, including the software development life cycle (SDLC), systems analysis, requirements analysis and translating business requirements into user requirements and functional requirements, data modeling, security implementations, testing strategies and user test scripts within an Information Technology group.
• Ability to quickly learn new technologies.
• Ability to manage multiple concurrent projects
• Excellent oral and written communication skills, analytical, and problem-solving skills.
• Proven team player and team builder as well as a self-starter and self-motivated.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• A bachelor's degree in computer science or information technology area AND three (3) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes.
• Seven (7) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes.
• Three (3) years as an Entry Level IT Business Analyst Professional in State Government performing the experience listed above.
• Experience working with Microsoft Visio or similar Business Modeling Tool.
• Familiarity with, and demonstrated understanding of, the enterprise's business, information/data and technology architectures.

Working Conditions:

Work Location and Schedule:

This is a full-time 40-hour-per-week REMOTE position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, Agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Supplemental Information

Application Directions:

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• 3 Professional References: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.

We encourage you to apply

If you meet the required qualifications for this position; we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.

Veterans

We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans' preference in accordance with Washington State Law. If you are claiming veterans' preference, be sure to attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.
Need accommodations or have questions: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Angelic Mathews, Mathews, Human Resources Consultant - Recruiter at and reference the recruitment title and job number in the subject line.
Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage