Salary : $94,620.00 - $127,248.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Remote Optional
Job Number:
Department: Health Care Authority
Division: ETS
Opening Date: 06/23/2026
Closing Date: 6/30/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
IT Business Analysis - Sr/Spec (ITBA-SS/ETS)
71111310
The salary advertised reflects the 2% General Wage Increase for employees on 7/1
This IT Business Analysis - Sr/Spec (ITBA-SS) directly affects the business processes used by HCA staff in multiple divisions to perform their work, causing significant efficiencies and strategic business value to occur. Decisions made and recommendations from this position result in improved services to HCA's customers, business partners and stakeholders. This role not only provides meaningful work but also offers work life balance, telework and an amazing set of team mates!
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Enterprise Technology Services (ETS) division is the agency's designated technology provider for the HCA. ETS delivers innovative Information Technology (IT) solutions for enterprise-class business solutions (i.e., applications, data, and business processes) that support the mission of Health Care Authority divisions and business program groups. The Employees and Retirees Benefits (ERB) IT section within ETS supports the ERB Division by delivering business application design, solutions architecture, and development as well as integration of IT resources to engineer high-quality, cost-effective solutions in partnership with business and project stakeholders.
About the position:
This ITBA-SS is the primary representative of the Chief Information Officer (CIO) to much of the business and is responsible for ensuring the quality and capacity of the ETS division to meet the needs of HCA's business divisions. This position translates complex SEBB and PEBB healthcare program requirements into tangible deliverables such as functional, and non-functional specifications, use cases/user stories, workflow and data processes, data models diagrams and, requirements matrices to drive development in conjunction with technical teams. It also identifies and recommends the most optimal new solutions to support requirements for modernization and innovation enhancements. The senior BA will facilitate prioritization of core functions and features with Business Product Owners (for Agile/Scrums), develop Quality Assurance benchmarks, findings, and recommendations to mitigate issues and risks, and develop and evaluating RFP's / RFQ's. Provide estimation for fiscal notes and change orders. This position plays a crucial role for advancing the agency's most complex IT modernization and transformation efforts. This position is the senior business analyst in ETS for ERB related work, and is ultimately responsible for the collection, grooming, and ongoing management of IT business requirements and for SEBB and PEBB programs. This BA will oversee a myriad of requests for requirements gathering, user story development, and other deliverables as needed.
This position is eligible to telework and is typically not required to report on-site. Occasional travel may be required to meet with clients or partners, conduct business, or attend or provide training and/or conferences. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Some of what you will do:

• Provide organizational development regarding effective business analysis and project management tasks that enable delivery of innovative and efficient technology solutions.
• Document business requirements, business rules and logic, and design specifications.
• Solicit business owner's prioritization of requirements for systems, data or business process developments.
• Act as Scrum Master for the ERB development team.
• Lead ETS ERB BA team in activities to obtain requirements for new or enhanced IT-related projects.
• Engage in professional development and expand technical skillset to stay current with new technology.
• Provide organizational development regarding effective business analysis and project management tasks that enable delivery of innovative and efficient technology solutions.
• Ensure technical solutions function without any issues and operate within approved design and performance benchmarks.

Qualifications
Required qualifications:
Qualifying candidates will meet one of the following criteria options:
Option 1:

• Master's degree in IT, Computer Science, or IT related field or equivalent.
• Three (3) years of progressive (continuing to grow professionally) professional IT Experience in one (1) or more of the following areas:

1. 1. 1. Business analysis, consulting, analyzing, designing, directing IT projects.
      2. Providing IT customer or technical support.
      3. Administering or supervising staff who performed work in any of these IT disciplines.

Option 2:

• Bachelor's degree in IT, Computer Science, or IT related field or equivalent.
• Five (5) years of progressive (continuing to grow professionally) professional IT Experience in one (1) or more of the above areas.

Option 3:

• Nine (9) years of progressive (continuing to grow professionally) professional IT Experience in the areas listed above.

Option 4:

• Three (3) years as a Journey Level IT Professional in State Government performing the experience listed above.

Required competencies:

• Experience facilitating and creating material for internal and external training on system changes or new applications.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Ability to work in a fast-paced, agile environment.
• Ability to work effectively as a member of a multi-disciplinary team.
• Ability to mentor a group of IT professionals to successful completion of work assignments and expectations.
• Excellent written and verbal communication skills.
• Commitment to quality, diversity and public service values including a demonstrated commitment to meeting customer needs.
• Must possess excellent analytical skills.
• Must be extremely responsive, able to work under pressure in crisis with a strong sense of urgency.
• Must have proven ability to manage priorities and timelines.
• Must be detail oriented and possess strong problem-solving skills and ability to analyze potential future issues.
• Responsible, conscientious, organized, self-motivated and able to work with limited supervision.
• Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction.
• Knowledge of business intelligence methods, tools, standards, and technical architecture best practices; the ability to analyze and develop technical capabilities and apply best practice principles to best meet agency needs.
• Ability to work collaboratively with multiple different team members including business, technical and external stakeholders.
• Ability to translate business needs into technical solutions.
• Must be well-organized and able to multi-task. Highly dependable, organized and detail-oriented; excellent at setting and meeting deadlines with the ability to work well under tight time constraints.
• Must have superior interviewing, facilitation, and improvisational skills.
• Exhibits ability to think analytically and conduct business process (workflow) analysis.
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance from an outside perspective.
• Ability to propose reasonable conclusions, effective solutions and potential options concerning data, reporting and enterprise infrastructure.
• Building Effective Teams: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
• Organizational Agility: Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.
• Drive for Results: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
• Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.
• Communication: Communicates well both verbally and in writing, communicates in a respectful manner, shares information and ideas with others in a timely fashion, has good listening skills, gives/receives input and feedback effectively.
• Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Preferred qualifications:

• Two years' experience with School or Public Employees benefits (SEBB/PEBB).
• Experience working in Agile environment.
• Lean "Green Belt" certification is desired.
• Experience using Business intelligence tools such as SAS, SQL and data visualization tools such as MS SQL Server, Oracle, Tableau, etc.

How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information