IT Asset Specialist (Irvine, Job Type: Full-time, Onsite)
Key Responsibilities - Establish, maintain, and follow the Fisher Phillips asset management procedures for handling all IT assets including intake of new equipment, moving of existing equipment and retiring end of life equipment.
- Responsible for inventory management maintaining accurate hardware inventory of all IT assets and peripherals at the Atlanta and Irvine locations and as they are transferred to office or remote locations.
- Work with hardware inventory system, other technicians, and IT procurement to maintain stock level of IT assets required for request fulfillment.
- Employee onboarding - provisioning workstation and other equipment, loading software, documenting asset transfer.
- Assist Applications team with the Installation, patching, and maintenance of software on endpoints including Windows OS, Mac OS, Android, and IOS.
- Employee offboarding - Responsible for communication with employee, collection of hardware, decommissioning equipment, and preparing hardware for re-use or recycle.
- Ship return boxes for equipment retrievals/recoveries related to terminated employees or malfunctioning equipment returns.
- Responsible for all outbound tracking for IT equipment related to remote employees or remote sites.
- Daily tracking of shipment status for shipped equipment, work with FedEx and Office Services personnel as needed for escalation.
- Email leadership, employees, Human Resources as needed regarding equipment not returned as expected.
- Manage the disposal process for IT Operations departments, ensuring the proper and secure disposal of non-functioning or end-of-life items.
- Work assigned tickets to meet response and resolution expectations. Record appropriate details regarding issue and resolution.
- Organize hardware inventory in designated storage spaces and work with teams to develop processes to ensure that organization is maintained.
Requirements - Technology degree and/or minimum 3 years of experience and demonstrated ability to manage IT Assets and conduct repairs.
- Attention to detail and strong organization skills a must.
- Working knowledge of Microsoft Office and Microsoft computer imaging technologies
- Ability to function in a fast-paced, service-oriented environment, and prioritize multiple tasks daily and adjust to shifting priorities.
- Strong sense of urgency and a high-energy level
- Outstanding sense of customer service a must!
- Strong familiarity with mobile operating systems including iOS (iPhone & iPad) and Android.
- Experience with the following is a plus: Intune, iManage Work10, iManage Share, LogMeIn, Office 365, Adobe Acrobat DC, , OKTA, , RingCentral, Zoom Meetings, Asset Sonar or Inventory Management Software
- Windows 10/11
- Microsoft Office 2016 & Office 365
- Experience with PXE Boot imaging and Microsoft Autopilot
- Strong customer service and troubleshooting skills
- Ability to communicate technical information both verbal and written to a wide range of end-users
In accordance with California's amended labor code as stated in Senate Bill 1162, the expected salary or hourly range for this California position is between $38.46- $43.26. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
