Essential Duties and Responsibilities: Lifecycle Asset Management- Create/maintain authoritative records in CMDB/asset tools (ownership, location, status, config, warranty, costs).
- Execute MACD: additions, migrations, swaps, RMAs, and decommissions; coordinate on-site remote hands.
- Validate demand, place orders (per client process), and track shipment 12 delivery 12 acceptance.
- Manage spares/VMI programs; define min/max, reorder points, and placement strategy.
Stakeholder & Vendor Coordination- Act as the initial point of contact for vendor queries on shipments, access, and documentation.
- Schedule remote-hands, ERAD/ITAD pickups, and de-installs; verify certificates of destruction/recycling where required.
- Partner with SCM/Planning to onboard new SKUs/BOMs and maintain catalogs; collaborate with DC Ops/NetEng on capacity plans.
- Run vendor QBRs and track SLAs/OLAs.
Data Integrity & Controls- Reconcile portals, DCIM, and asset tools; investigate root causes for deltas; correct at source.
- Perform cycle counts and audits; maintain evidence for SOX/ISO/client controls.
- Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health).
Process Improvement & Automation- Document SOPs/runbooks; remove waste using Lean/5S; pilot barcoding/scan workflows and integrations (e.g., ITSM12CMDB12DCIM).
- Drive standardization across regions; contribute to tooling requirements and UAT.
Key Deliverables & KPIs (by Grade)Targets are representative; actual goals vary by client/site. Emphasis on trend, SLA adherence, quality, safety, and compliance.
Grade 1 - Associate- Data accuracy 6385.5% for assigned records (fields complete, correct, current).
- Close 95% of standard tasks within SLA (receipts, moves, updates, label/barcode).
- Complete weekly cycle counts for assigned locations; variance 2 2.0%.
- Zero avoidable safety or chain-of-custody incidents.
Grade 2 - Specialist- Data accuracy 6399.0%; shrinkage 2 0.25% for owned zone/site.
- RMA cycle time 2 15 business days average from initiation to closure.
- Maintain spares stockout rate 2 2% with documented min/max and replenishment triggers.
- Deliver 1-2 process improvements/quarter with measured cycle-time or accuracy gains (63 5%).
Grade 3 - Senior- Data accuracy 6399.3%; audit results no major findings; corrective actions closed 2 30 days.
- Lead quarterly physical audit/cycle-count program with overall variance 2 0.5%.
- Reduce provisioning/acceptance lead time by 63 10% vs. baseline; CSAT from partners 63 4.6/5.
- Own a project milestone (e.g., regional decomm, SKU refresh, DC migration) on time/on budget.
Grade 4 - Lead/Manager- Data accuracy 6399.7% region-wide; shrinkage 2 0.10%; stockout 2 1%.
- Achieve 63 15% YoY improvement in a key KPI (lead time, RMA aging, pick accuracy, or reconciliation delta).
- Publish monthly operations review; maintain vendor SLA compliance 63 98%; realization of cost savings 63 5% through optimization.
- Implement standardized SOPs/tooling across sites; measure adoption 63 95%.
Education and/or Work Experience Requirements: Minimum: Bachelors degree in Supply Chain, Information Systems, Engineering, or comparable experience. - Grade 1: 0-1 years in asset/logistics/DC operations; internship/co-op acceptable.
- Grade 2: 1-3 years asset management or DC logistics; independent ownership of a site/zone.
- Grade 3: 3-5 years; audit/project experience; cross-functional leadership; vendor coordination.
- Grade 4: 5+ years; regional ownership; vendor governance and KPI/financial accountability.
- Preferred Certifications: ITILAE Foundation, CompTIA Server+/Network+, Lean Six Sigma (Yellow/Green), CSCA/CSCP, DC/colocation safety.
Knowledge, Skills & Abilities:Knowledge- IT Asset Management (ITAM) and Configuration Management (CMDB) fundamentals; relationships among CIs for servers, network, storage, optics, and circuits.
- Data center/colo practices (receiving, staging, racking, cabling basics, remote-hands coordination) and DCIM concepts.
- Supply chain/logistics basics (INCOTERMS, export docs, customs considerations), spares/VMI management, and RMA workflows.
- Controls/compliance (SOX, ISO 27001/19770 concepts), data privacy, and NIST 800-88-aligned media handling per client policy.
Skills- High-precision data entry and reconciliation; proficiency with spreadsheets (lookups, pivots) and dashboarding.
- Use of asset tools (e.g., ServiceNow/CMDB, Oomnitza, Asset Panda), DCIM/portal systems, and barcode scanners.
- Vendor communications and coordination across time zones; ticket/queue management.
- Root-cause analysis and documentation of SOPs/runbooks.
Abilities- Prioritize multiple workstreams; meet deadlines amid changing demands.
- Communicate clearly with technical and non-technical stakeholders; influence decisions with data.
- Maintain meticulous chain of custody and safety/ESD practices.
Tools & Systems - ITSM/CMDB: ServiceNow, Jira/Insight.
- DCIM/Portals: Device42, NetBox, vendor portals, colo site portals.
- Logistics: ERP (SAP/Oracle), carrier portals, RMA portals, Zebra/RFID scanners.
- Reporting: Google Sheets/Excel (pivots/XLOOKUP), basic SQL/BI.
Career Path & Progression- Asset Management Track (Grade 1 4) with increasing ownership of data quality, operations, audits, vendors, and strategy.
- Lateral/next steps may include Data Center Operations, Supply Chain/Planning, Network Deployment, Tooling/Automation (CMDB/DCIM), or People Leadership.
Physical Requirements: - On-site presence aligned to shift and change windows; occasional after-hours/weekends for migrations or audits.
- Ability to lift/push/pull up to 50 lb (23 kg) safely; frequent standing/walking; occasional ladder/mezzanine work; operation of carts/pallet jacks as permitted.
- Frequent wrist/hand motions for scanning/data entry; computer use throughout the shift.
- Work across warehouse/DC and office environments; tolerate variable noise/temperature within safety limits; adhere to ESD controls.
- Travel between local sites and occasional regional travel as needed.
Salary Range$98,560.00 - $134,400.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
401k Plan - Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
