Are you the kind of person who enjoys solving complex technical problems and making systems run seamlessly behind the scenes? We're looking for an
Applications Administrator who thrives in a fast-paced environment and takes pride in keeping critical systems stable, secure, and efficient.
In this role, you'll manage and support a diverse portfolio of over 50 on-premise, hosted, and cloud-based applications that power our organization. You'll work closely with IT teams, business units, and vendors to ensure systems perform reliably, issues are resolved quickly, and enhancements are implemented effectively.
This isn't just a support role, you'll take ownership of systems, drive improvements, mentor others, and help ensure technology continues to meet evolving business needs.
Location/Schedule:- Based in Fort Worth, TX
- Participates in an on-call rotation, supporting after-hours system needs for two consecutive weeks, approximately every four weeks
- Hybrid schedule with up to 3 days/week at our corporate office in Fort Worth, TX
- Local Fort Worth, TX and DFW Metroplex candidates only!
- Monday - Friday 08:00 a.m. to 05:00 p.m.
What You'll Do:- Enterprise Application Management & Support:
Take a leading role in the management, support, and ongoing maintenance of over 50 enterprise applications that span both on-premises and cloud environments. This includes our core processing system, which serves as the foundation of our business operations. You will be responsible for ensuring comprehensive documentation, identifying opportunities for system enhancements, driving improvements, and delivering exceptional service to internal customers across all departments. - Core System Operations & Availability:
Ensure the continuous 24/7 operational availability of critical systems, with particular focus on the core processing infrastructure. Responsibilities include developing, managing, and monitoring automated batch job schedules, responding quickly and efficiently to any after-hours job failures or system alerts, and applying scheduled software releases and service packs. Proactively identify and resolve technical issues to avoid service interruptions, and support credit union staff with system-related questions and challenges. - Application Support Ownership:
Serve as the primary point of contact for approximately 33% of the organization's enterprise applications. This includes hands-on responsibilities such as managing application configurations, performing patching and upgrades, resolving issues in collaboration with vendors, and providing functional support to end-users. For the remaining systems, you will act as the designated backup support resource, ensuring knowledge sharing and redundancy within the team. - Cross-Departmental Collaboration & Project Participation:
Work in close partnership with internal IT colleagues, third-party vendors, and various business units to assess new technology needs and implement new applications or enhancements. Play an active role in both departmental initiatives and enterprise-level technology implementation projects, contributing technical expertise and business insight to ensure successful outcomes. - Performance Review & Optimization:
Conduct ongoing reviews of application performance to ensure all systems meet current business requirements and operate efficiently. Develop and implement plans to enhance system performance, mitigate recurring issues, and improve the overall user experience. Make recommendations to improve business processes through the strategic use of technology. - Technical Escalation:
Serve as the go-to escalation point for complex service desk tickets and support requests related to enterprise applications. Share best practices, facilitate knowledge transfer, and promote a collaborative, problem-solving culture within the IT team.
What We're Looking For:- Bachelor's degree in Information Technology Computer Science, Information Systems, or a closely related field is required.
- Minimum of 3+ years of hands-on IT experience in Application Administration, Systems Administrator, or related experience.
- Strong knowledge of enterprise applications, batch processing, automated job scheduling, software patch management, system troubleshooting, and vendor coordination. Familiarity with both on-premises and cloud-based application environments is essential.
- Excellent problem-solving abilities, attention to detail, and the capacity to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills with a commitment to providing outstanding internal customer service.
- Ability to mentor and lead peers through complex technical challenges.
- Overall appreciation and commitment to maintaining/fostering a positive work environment.
- Experience with Windows Server, Active Directory/Azure AD, and SQL Server.
- Familiarity with enterprise applications, system integrations, and automation tools
- Experience supporting end users in a Help Desk or escalation capacity
- Knowledge of financial systems (e.g., Symitar) or experience in the financial industry is preferred.
Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg B, Reg Z, Reg DD, Reg E, Reg CC, Service Members Civil Relief, and FCRA/FACTA. Required to attend initial and ongoing annual Bank Secrecy Act training.
