General Summary
Duke Health is establishing a Digital Enablement Team to provide a durable throughline from rapid innovation to value measurement, readiness assessment, scale decision, and transition to long-term ownership. The Workflow Excellence Lead serves as an embedded performance-excellence function, applying the Duke Quality System (DQS) and related improvement methodologies to assess current-state operational and clinical workflows and design future-state workflows enabled by advanced digital tools. This role grounds recommendations in measurable quality, safety, experience, and efficiency outcomes.
Work Duties and Responsibilities
Partnering with Strike Teams and operational/clinical leaders, the analyst conducts baseline assessment, identifies root causes, designs standard work, tests improvements, and evaluates post-pilot results to inform readiness and scale decisions. Key activities include:
- Workflow analysis and redesign using DQS and performance improvement methods.
- Root-cause analysis to distinguish process problems from technology problems.
- Future-state design for standard work, adoption, and measurable outcomes.
- Facilitation with operational leaders and frontline teams to validate changes in practice.
- Outcome measurements tied to quality, safety, experience, and efficiency.
- Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
- Demonstrate strong analytical and facilitation skills across clinical and operational settings.
- Ability to translate frontline workflow realities into standard work and measurable outcomes.
- Clear, concise communication with the ability to align diverse stakeholders.
- Experience partnering on digital or AI-enabled workflow change preferred.
Knowledge, Skills & Abilities
- Working knowledge of Agile and Scrum, with experience contributing within sprint-based delivery teams - partnering with product owners and developers across iterative cycles to refine and validate workflows.
- Proficiency in process-improvement methods (DQS, Lean Six Sigma) and workflow-mapping tools.
- Strong root-cause and analytical skills that separate process problems from technology problems.
- Facilitation skills with clinical and operational frontline teams.
- Ability to define, baseline, and measure quality, safety, experience, and efficiency outcomes.
Education & Training
Work requires analytical and communications skills generally acquired through completion of a bachelor's degree program. If no bachelor's degree, four years of equivalent experience required. Formal process improvement training (DQS, Lean Six Sigma) preferred.
Experience
Related experience in clinical or operational process improvement within a health-system setting, including exposure to Agile / sprint-based delivery teams.
