Details: We're seeking an IT Operations Analyst Candidate with a strong technical foundation and extensive experience supporting complex manufacturing and laboratory IT environments. This role requires a seasoned professional who can independently lead system deployments, troubleshoot critical production issues, and act as a trusted technical partner to Operations, Quality, and Engineering teams. Job Responsibilities: • Understand the business requirements; perform analysis and translation of business requirements to technical specifications; provide solutions design, build, and deploy IT solutions and services; provide maintenance and support. • Act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Open+, Logistic supply chain) • Actively participate in the implementation of new systems and digital initiatives in the Manufacturing and Supply Chain areas. • Collect business requirements for changes in processes and technical areas. • Formalize scope and deliverables for technical processes and changes. • Execute the deployment and localization of the global IT system solutions. • Execute Digital Pillar activities (Align with Operations zero loss journey and boot performance by digital capabilities). • Provide maintenance and support for local and global IT system solutions. Perform troubleshooting and solving issues as they occur in day-to-day business. • Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services. • Collaborate with equipment vendors and internal stakeholders to qualify laboratory instruments and systems in accordance with GxP guidelines. • Prepare, review, and maintain Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documentation for IT systems. • Track and document configuration changes to lab equipment and associated software to ensure traceability and compliance. • Coordinate and execute IT resiliency and disaster recovery procedures specific to IT systems, ensuring business continuity and data integrity. • Support periodic validation and requalification of Lab IT systems to maintain compliance with GxP and regulatory standards. • Act as primary IT liaison for lab-based systems, ensuring integration with global IT platforms while meeting local compliance and operational needs. • Monitor and respond to lab IT incidents, ensuring timely resolution and proper escalation where required. Job Requirements Details: Skills, Licenses, Knowledge, Education and Training Requirements: • Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field (or equivalent experience) • 7+ years of progressive experience in IT operations, application support, or solution delivery within manufacturing or regulated industrial environments • Experience working in multinational/global organizations supporting site-level deployment of global systems • Strong background in GMP, GAMP, and Computer System Validation (CSV) • Hands-on experience supporting MES/LES platforms in production, quality, and warehouse environments • Strong SAP experience (ECC and/or S/4HANA) supporting manufacturing, supply chain, or quality processes • Deep understanding of manufacturing execution, materials management, and supply chain workflows • Provide operational support for mission-critical production and lab systems. • Support incident triage, root cause analysis, and corrective actions to minimize production impact • Execute validation activities in accordance with established CSV and GxP frameworks • Implement approved system changes following established change management and validation procedures • Support system upgrades, patches, and enhancements in coordination with global IT teams Level of Knowledge, Skills, and Authority: • Advanced troubleshooting across applications, database, and interface layers • Strong SQL skills for data analysis, incident investigation, and validation support • Experience with system integrations, data flows, and change control in validated environments • Experience with IT resiliency, disaster recovery, and business continuity for mission-critical systems • Write and execute SQL statements to support operational reporting, incident investigation, data validation, and root cause analysis; troubleshoot SQL query performance, data integrity, and interface-related data issues. • Provide hands-on support for Operational Technology (OT) systems in manufacturing and laboratory environments, including MES/LES, equipment interfaces, historian systems, and shop floor applications. • Understand IT/OT system platform architecture, including application, database, interface, middleware, and infrastructure layers, and how they interact within regulated manufacturing environments. • Troubleshoot issues across the IT/OT boundary, identifying root causes related to applications, databases, interfaces, or network connectivity, and supporting OT teams during production-impacting events. • Support OT and manufacturing teams with real-time troubleshooting of system behavior, data flow disruptions, and integration issues affecting production and quality processes. • Demonstrate working knowledge of network and connectivity concepts, including firewall rules, ports and protocols, and network segmentation between IT and OT zones. • Collaborate with network and infrastructure teams to diagnose and resolve connectivity issues impacting manufacturing, laboratory, and OT systems while adhering to site security and compliance standards. #LI-MA1 #LI-ONSITE Pay Range: $ 40.00 - $ 44.00