Description:As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
- Transition Company: Health Shared Services
- Classification: IT Analyst II
- Union: AUPE GSS
- Unit and Program: Information Technology, Provincial Support Services, Medical Imaging
- Primary Location: CN Tower
- Location Details: Eligible to work remotely within Alberta
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 21-AUG-2026
- Employee Class: Regular Full Time
- Date Available: 08-SEP-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, On Call
- Days Off: Saturday/Sunday
- Minimum Salary: $42.12
- Maximum Salary: $56.86
- Vehicle Requirement: Not Applicable
Required Qualifications: Completion of bachelor's degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications: Minimum 2-5 years of experience supporting enterprise applications, healthcare IT systems, or complex technical environments. Experience translating business and user requirements into effective software workflows and solutions. Strong understanding of software technologies, system integrations, and emerging industry trends. Proven ability to lead and collaborate with technical teams, vendors, and business stakeholders. Self-motivated with the ability to work independently and manage multiple priorities. Strong customer service, communication, and relationship management skills. Experience in application administration, systems analysis, configuration, troubleshooting, and support. Working knowledge of server infrastructure, databases, networking, and integrated systems. Experience supporting vendor applications and managing incidents, problems, and change requests. Strong analytical and problem-solving skills with a customer-focused approach. Ability to communicate effectively with both technical and non-technical audiences. Proven success working in collaborative, team-based environments.
Preferred Qualifications: Experience with: DICOM and HL7 messaging standards. Imaging application support. Radiology/Cardiology workflows. Healthcare information systems. Connect Care (Epic), specifically Radiant, Cupid, or Lumens modules. IntelliSpace Cardiovascular PACS (ISCV). Enterprise Document Management Systems.
