Description:As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
- Transition Company: Health Shared Services
- Classification: IT Analyst II
- Union: AUPE GSS
- Unit and Program: Technology Infrastructure Services
- Primary Location: Quarry Crossing
- Location Details: Eligible to work remotely within Alberta
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 08-JUL-2026
- Employee Class: Regular Full Time
- Date Available: 18-JUL-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, On Call
- Days Off: Saturday/Sunday
- Minimum Salary: $42.12
- Maximum Salary: $56.86
- Vehicle Requirement: Not Applicable
Required Qualifications: Completion of bachelor's degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications: Minimum 3 years technical knowledge of system implementation following industry standards for relevant technologies. Minimum 3 years technical experience of Windows server administration. Minimum 5 years technical knowledge installing operating systems, third party software installation, upgrades and maintenance. Minimum 5 years troubleshooting software/application issues with operating systems or third-party products. Minimum 3 years in contributing to cybersecurity initiatives. Experience in a large and complex IT environment.
Preferred Qualifications: Operational experience supporting Citrix XenServer, Citrix VirtualApps or other Application Virtualization platforms. Experience in a healthcare environment. Experience with Microsoft AppV, AD and GPO. Experience with ControlUp or similar monitoring products. Experience automating with batch scripts, PowerShell or similar technologies. Experience in supporting and managing cybersecurity initiatives. Citrix and/or Microsoft IT certifications. ITIL certification, ServiceNow experience.
