As an IT Analyst in our Security & IT Operations Team, you will own the Management of Employee devices and key business applications. To drive success in this role, you should possess a strong background in systems administration and automation, coupled with excellent problem-solving abilities. As an IT Analyst, you will collaborate closely with security engineers to safeguard our critical systems and devices. Regular collaboration with HR, Operations, and tier 1 support technicians will be essential to enable Cover Genius employees throughout their entire employment lifecycle. Your work will be crucial in providing a seamless and secure technology experience for all Cover Genius employees, enabling them to do their best work Key Responsibilities • Manage the full lifecycle of IT assets, including procurement, secure imaging/provisioning, global distribution, and end-of-life decommissioning. • Administer the fleet of corporate laptops (macOS and Windows) using Mobile Device Management (MDM) platform • Administration of core business SaaS applications, such as Microsoft 365, Google Workspace, Slack and Okta • Proactively leverage AI tooling and scripting to automate repetitive IT operational tasks and enhance Level 1 support triage and resolution. • Serve as the escalation point for the Level 1 support team. Diagnose and resolve complex technical problems related to hardware, software, and network connectivity that require deeper investigation and expertise. • Develop and maintain runbooks for troubleshooting support requests. Provide training to Level 1 support Technicians • Assist in gathering evidence and generating reports for internal and external audits Skills and Experience • At least 2 years of experience in an IT Analyst or Systems Administrator type role • IAM & SaaS Platform Administration: Demonstrated experience administering major Identity Providers (e.g., Okta, Entra) and SaaS productivity suites (Google Workspace, Microsoft 365). • Endpoint Management & Security: Hands-on experience managing and securing corporate endpoints using modern Mobile Device Management (MDM) platforms like Microsoft Intune and Kandji. • Advanced Operating System Knowledge: Deep troubleshooting knowledge of modern operating systems (macOS, Windows 11) within a managed corporate environment. • Infrastructure as Code (IaC) Familiarity: While the role does not manage cloud infrastructure, familiarity with IaC concepts and tools like Terraform is desirable for automating the configuration of IT and security tooling. • Corporate Networking: A practical understanding of modern corporate networking principles, including the configuration and troubleshooting of Wi-Fi, VPN clients, DNS, DHCP, and the fundamental concepts of a Zero Trust network architecture • Scripting for Automation: Proficiency in at least one scripting language (e.g., Python, PowerShell, Bash) to automate repetitive IT administration tasks, generate reports, or integrate systems via APIs. • Bachelor Degree in Information Technology, Computer Science, Information Security, or equivalent practical experience Proficiencies and Attributes: • Analytical Mindset & Meticulous Problem-Solving - ability to dissect complex technical and security issues, investigate root causes, and implement robust, well-considered solutions. This is underpinned by an exceptional attention to detail, crucial for security incident analysis and system configuration. • Proactive Security Focus & Continuous Learning - genuine curiosity and self-driven motivation to stay current with the ever-evolving cybersecurity landscape. Actively seeks out knowledge on new threats, vulnerabilities, and best practices to anticipate risks rather than just reacting to them. • Clear Communication & Stakeholder Empathy - Excels at translating complex technical concepts into clear, understandable language for both technical peers and non-technical employees. Combines strong written skills for precise documentation with a professional, customer-centric approach when handling user escalations and communicating security requirements. • Superior Organization & Adaptability Excellent organizational and time-management skills to effectively prioritize competing tasks-from urgent security incidents to ongoing operational projects. Thrives in a dynamic environment with a positive, agile approach to the rapid pace of change inherent in a cloud-native tech company. Why Cover Genius? Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean? • Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh. • Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company. • Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures speak a thousand words! Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat! *This position offers a base salary range of $115,000 to $145,000 annually.