IT Analyst 3

AGC Group

$85K — $110K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in IT analysis, user support, and system/network administration.
  • Strong communication and collaboration skills.
  • Solid understanding of both on-premises and cloud IT infrastructures.
  • Proficient in Microsoft and VMware vSphere environments.
  • Proven experience in network administration.
  • Hands-on experience with Fortinet/FortiGate equipment.
  • Familiarity with ITIL frameworks.

Responsibilities

  • Manage critical IT infrastructure including servers, storage systems, and network equipment.
  • Oversee the implementation and technical support of complex IT projects.
  • Provide high-level troubleshooting for tier 3 tickets.
  • Collaborate with end-users to align IT solutions with business needs.
  • Ensure smooth update and maintenance of various platforms and applications.
  • Work on multiple projects simultaneously while engaging with stakeholders.

Benefits

  • Comprehensive health, dental, life, and vision insurances.
  • Participation in 401(k) with company matching.
  • 11 paid holidays along with generous paid time off and paid sick leave.
  • Eligibility for a full benefits package upon hire.
Full Job Description
THE POSITION

In this on-site job role, you will be responsible for managing critical IT infrastructure including serves, storage systems, and network equipment.

In addition, you will oversee the implementation and technical support of complex IT projects.

You will provide high-level (tier 3 ticket) troubleshooting and end user collaboration, ensuring that IT solutions align with business objectives.

This is an excellent opportunity for an experienced informational technology professional who enjoys ensuring the smooth update/maintenance and interconnectedness of a wide variety of platforms, applications, and business tools.

The ability to work multiple projects and collaborate while collaborating cross functionally with stakeholders will be key to success in this role.

QUALIFIED CANDIDATES WILL HAVE

  • Minimum of 5 years of relevant on-the-job experience in IT analysis, user support, and system/network administration.
  • Outstanding communication and collaboration skills.
  • Strong understanding of IT infrastructure and systems, including both on-premises and cloud environments.
  • Proficiency in Microsoft and VMware vSphere environments.
  • Proven network administration experience.
  • Hands on experience with Fortinet/FortiGate.
  • Familiarity with ITIL frameworks.
  • Experience installing/updating network switches and patches.
  • Excellent communication skills to effectively interact with stakeholders and end-users.
  • Proven ability to research new technologies and implement efficient solutions.
  • Experience in documenting procedures and providing technical training to users.
  • Experience in disaster recovery and business continuity planning.
  • Experience with cybersecurity practices and tools.


IDEAL CANDIDATES WILL HAVE

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Professional certification; CompTIA Security+, Azure Administrator Associate, or VMware, or similar
  • Experience with scripting and automation tools (e.g., PowerShell, Python).
  • Knowledge of database management and SQL.
  • Experience as a successful project leader or key collaborator.
  • Experience in a global or multi-site IT environment.


OUR BENEFITS

New hires are eligible for a full benefits package including health, dental, life, and vision insurances, and participation in a 401(k) with company matching.

We offer 11 paid holidays, generous paid time off, and paid sick time.

This role does not qualify for H1-B Visa, or similar, sponsorship

Qualified candidates must have the ability to pass a standard background check and drug screening

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