Position SummaryThe
Isolved Client Implementation Manager oversees Implementation functions for designated team and ensures success of team members' overall development and productivity.
Essential Duties and Responsibilities- When needed, the Client Implementation Manager executes Client implementations.
- Mentors and supports the Client Implementation Team in all areas related to employee development and Client Implementation processes and procedures.
- Handles first level Client escalations.
- Ensures quality control and timely output of Client Implementations by effectively managing the team of Client Implementation and Sr. Client Implementation Specialists.
- Reports and communicates team performance to Senior Leadership and makes recommendations for areas of improvement.
Knowledge, Skills, and Abilities- HR/Payroll Outsourcing and/or PEO industry knowledge required
- HRIS/CRM/Systems experience • Leadership/Supervisory skills
- Payroll & Tax subject matter knowledge • Analytical skills
- Time management skills • Excellent written and verbal communications
- Project management skills
- Problem solving skills
- Office Product knowledge
Education & Experience- Bachelor's Degree or minimum of 5 years related experience
- 1-2 years of management/supervisory experience
- iSolved Experience required
Required Licenses And/Or Certifications- FPC, PHR or related certification preferred
Physical, Mental, & Communication DemandsPhysical Read Only The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Frequently required to sit; occasionally required to stand and walk.
- Specific vision abilities required include close vision, color vision, and ability to adjust focus.
- Frequently required to talk and hear. •
- Moderate concentration/intensity, which includes prolonged mental effort..•
- Average memory, taking into consideration the amount and type of information.
- Noise level in the work environment is usually moderate.
DisclaimerThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
This position is eligible for the following benefits:- Health Insurance: Medical, dental, and vision coverage
- Retirement Plan: 401(k) with company match
- Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
- Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
