Overview:Job Description Summary:Analyses business needs, defines requirements, develops solutions, implements, manages, and supports systems. Ability to work flexible schedules to meet job requirements; requires 24/7 on call after-hours support.
Job Description:Essential Functions:- Carries out systems analysis and provides support for complex medium to large systems across several departments. Manipulates, mines, and analyzes large, complex datasets.
- Creates and maintains high quality system, report, and interface test scripts.Tests and debugs systems to ensure they are functioning properly. coordinates user acceptance testing.
- Serves as a customer liaison for assigned business areas and provides technical support and troubleshooting for systems issues.
- Documents system design, testing, and maintenance procedures for future reference. Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems.
- Collaborates with other IT professionals to integrate new systems with existing ones.
- Performs system updates, patches, service releases, and upgrades as needed. Evaluates and recommends new technologies to improve system efficiency and performance.
Education Requirement:- Bachelor's degree or equivalent experience, required.
Licensure Requirement:(not specified)
Certifications:ITIL certification or training, preferred.
Skills:- Strong skills in SQL programming, relational database management, reporting software tools and MS Excel, preferred.
- Strong skills in data management systems and extensive spreadsheet, database and presentation graphics knowledge are preferred.
- Advanced knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio and Project) required.
- Excellent communication and organizational skills to effectively interact with external contacts, administrators, medical staff, and employees at all levels.
- Strong attention to detail and demonstrated problem solving skills.
- Ability to quickly learn, adapt and work with new applications or tools.
- Able to be a visionary and see the larger picture.
Experience:- 5 years of combined experience providing information technology support, or equivalent education, required.
- Experience in a healthcare environment, required.
- Business and financial experience, preferred.
Physical Requirements:OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking
FREQUENTLY: Decision Making
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting
Additional Physical Requirements performed but not listed above:Position requires ability to talk, listen and type.
Position requires the ability to interact effectively with customers and information systems personnel across the organization.
