Work Arrangement: Hybrid

Department: Service Desk Area

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry.

We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial. Cultivating a positive employee experience and promoting a diverse and inclusive environment where our employees feel engaged, recognized and empowered is foundational to our ambition of being an employer of choice. Learn more about our values and strategy.

We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are basic rules that everyone should know and live by. Working for Pembina means working safely.

Overview:

Pembina Pipeline Corporation's Calgary office is recruiting for a Senior Analyst, IS End User Services, to join the team. This position reports to the Manager, IS End User Services in the Information Services Unit, (ISU), part of Pembina's Corporate Services Division (CSD).

Job Opportunity

Pembina's IS End User Services team is a trusted partner dedicated to providing a variety of technologies that enable employee productivity. We support collaboration technologies, end user laptop and mobile devices, productivity software and print devices, with a focus on employee experience through exceptional customer service and proactive support.

Responsibilities may include but not limited to:

• Support Pembina's safety culture of "Zero by Choice" and the "Life Saving Rules". To read more about our Life Saving Rules, visit pembina.com/safety;
• Providing exceptional customer service to our end users, understanding business priorities, and assisting with designing and improving our support processes;
• Setting support processes, knowledge guides, training, and monitoring service provider in delivering Tier 1 support services;
• Supporting meeting room technologies (primarily Microsoft Teams Rooms, with Logitech equipment, some Crestron), working closely with our Meeting Room Concierge to ensure Pembina meeting rooms are healthy, and large/townhall events are well supported;
• Using ServiceNow, act as an escalation point for members of our End User Services, Deskside Support, and Service Desk teams, to assist with complex issues, or to help find enterprise level solutions when we are hearing something is impacting our end users;
• Drive innovation in Self-Service technologies (ie. Microsoft Co-Pilot, ServiceNow, Moveworks, Power Apps), and Collaboration, Deployment, and Cyber compliance related technologies, leveraging modern endpoint management solutions;
• Prepare documentation for our end users to use to allow for self-service;
• Administer user and computer accounts through centralized management platforms (Intune, Teams, Active Directory, Entra, Exchange, Microsoft 365, Azure Virtual Desktops, OneDrive, Tanium);
• Support technologies that enable our end users to work from anywhere (AutoPilot, Azure Virtual Desktops, TeamViewer, Intune), focusing on reliable and consistent delivery;
• Work with multiple teams in the Information Services Unit to drive incident resolution (Service Management, Infrastructure, Cybersecurity, Application Sustainment, and our Deskside and Service Desk teams);
• Ensure timely coordination and communication to Pembina staff via IS Notification, and assisting with the support of AppSpace/Digital Signage;
• Prepare deployment options for both operating systems (ie. Autopilot) and applications (Intune, Tanium), focusing on reliable delivery, enabling Pembina staff to work from anywhere;
• Build strong vendor relationships with our key technology (Microsoft, Logitech, Crestron) and Service partners (WBM Technologies), to continue to evolve those partnerships to continuously improve the services we provide, including regular governance reviews and evaluating new technologies;
• Follow Pembina's Change Management procedures whenever preparing for any end user device deployments, ensuring deployments are full tested, documented and backout plans prepared;
• Assisting with various projects that require and End User Services analyst to be a part of. Ensuring we are delivering our requirements on schedule, and leveraging the various Information Services teams to support as we bring in new staff, devices, technologies into our environment; and
• Participate and support an equitable, diverse, and inclusive workplace.

Qualifications:

• A Computer Science or equivalent Information Services Professional related technical certification (Microsoft 365 Modern Desktop Administrator Associate and/or Microsoft 365 Teams Administrator Associate would be considered an asset);
• Experience administering in Active Directory, Exchange, Entra, Intune, Teams;
• Experience with modern device deployment technologies (Autopilot, Intune);
• Experience managing endpoint devices via Intune, including policy management and patching;
• Experience working with Microsoft Premier Support, App Assurance team, and other vendor support teams;
• Experience working in the Oil and Gas industry would be considered an asset; and
• Strong troubleshooting/problem solving skills, as well as both written and verbal communication skills are important for communicating with end users, documenting support articles for other IS support teams, and engaging with various IS teams to collaborate on solutions is key.

We offer competitive compensation; including base plus incentive bonus, pension & savings plans, health benefits, employee development programs to support personal development and career progression and, a hybrid work arrangement, in an environment that is equitable, diverse, and inclusive.

The successful candidate must be legally able to work in the country of the position. Final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check.

This position is scheduled to be posted until end of day: 06/24/2025. In rare circumstances, a position may be posted for less time if there has been significant interest in the role.

Our expectations are high, and our rewards reflect this: We treat our people well - whether it's through our total rewards package, community engagement or volunteer opportunities, all in an environment that is equitable, safe, respectful, inclusive and accessible.

We recognize that diverse perspectives and experiences fuel innovation and enrich our workplace culture. We firmly believe that every individual's unique background, identity and contributions contribute to our collective success. We encourage applications from individuals of all backgrounds and experiences. If you're contacted to set up an interview and you require accessibility accommodations, please let your Talent Acquisition Advisor know at that time.

We are a proud recipient of Canada's Top 100 Employers (2018-2022), Alberta's Top Employers (2014-2025) and an Employer Partner of the Canadian Centre for Diversity and Inclusion. We are also a strong supporter of Skills Canada.

No agency calls please.