Job DescriptionAbout Social Intelligence Analytics:SIA combines the latest advancements in artificial intelligence with unparalleled research rigor to help brands leverage the power of consumer generated content in rapidly changing market environments. SIA delivers three services: Synthesio, a market leading Social Media Intelligence platform; Insight Services and A.I. Powered Advanced Analytics. Thanks to cutting edge technology and the expertise our teams globally, SIA can decode the meaning from vast amounts of unstructured data and provide actionable insights to answer different types of business questions across the organization. We can also complement and enhance the power of products and services provided by other Service Lines, creating a unique value proposition to Ipsos clients.
Position SummaryThe Director, Commercial Growth & Operational Intelligence plays a strategic leadership role at the intersection of commercial growth, artificial intelligence, operational transformation, and insights innovation.
Primary Objective: Accelerate Commercial Growth and Client Value Creation- Partner with sales and client teams to identify growth opportunities.
- Develop demos, proofs of concept, pitch decks and executive presentations.
- Support pricing strategy, proposals and product innovation feedback.
Key Performance Indicators:
- Revenue growth from supported opportunities including top of funnel activities such as:
- Outreach
- Actual meetings scheduled based on outreach
- Conversion rates of meetings to proposal
- Proposal win-rate and methods of improvement
- Client expansion through Service Line and Client Officer partnerships, as well as direct-to-new clients in coordination with the Global SaaS sales team
Secondary Objective: Lead Operational AI Transformation- Implement AI agents and automation solutions.
- Improve integrations among Salesforce, BI and resource systems.
- Reduce manual processes and administrative burden.
Key Performance Indicators:
- Reduction in manual effort, specifically related to Resourcing and team allocations
- Productivity gains from automation (such as measured by available time for Analysts to be empowered for deeper insights)
Tertiary Objective: Enhance Insights Delivery Through AI-Powered Innovation- Develop AI-assisted reporting and storytelling workflows.
- Improve quality and consistency of client deliverables.
- Increase scalability of insights production.
Key Performance Indicators:
- Faster and more efficient report production
- Client retention rate increases, particularly with respect to Tier 2-4 (which have only periodic insights services inclusions)
- Synthesio NA team adoption of AI-enabled methodologies
Qualifications & Experience- Bachelor's degree required; advanced degree preferred.
- 5+ years of experience in consulting, SaaS, analytics, operations, commercial strategy or related fields.
- Strong client relationship management and executive stakeholder engagement experience.
- Demonstrated use of AI solutions to drive business development and operational efficiency.
- Experience leading cross-functional initiatives and organizational change.
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $120,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
Why Work at Ipsos | US
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