The Investigator is responsible for conducting investigations of licensees (includes individual licensees and agency licenses) and applicants pursuant to their obligations to Council.
Duties and Responsibilities
- Conduct investigations by gathering and analyzing information and recommending courses of action.
- Conduct interviews and research, take statements, review records and other correspondence, issue production orders and document evidence in an admissible manner and in accordance with the standards of fairness.
- Work jointly with other Investigators and other Insurance Council staff.
- Prepare investigation reports, cautionary or other correspondence on behalf of Council.
- Discuss investigations with legal counsel and help present files before Council members.
- Administrate investigations including opening and closing files, recording evidence, and logging activities.
- Respond to complainants, licensees, and other parties verbally and in writing, explaining Council's jurisdiction and action taken in regard to an investigation.
- Communicate with the public and industry members on proper practices and governing requirements.
- Liaise with Council staff, Council members, legal counsel, and other parties, such as other regulatory bodies.
- Testify at Council hearings and other proceedings as required.
- Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
- Assist the Manager as required.
Qualifications and Experience
- Minimum 3 years of experience in insurance and/or financial services, and investigation experience
- University degree, or equivalent education and/or experience
- Insurance or financial services certification (such as CAIB, CIP, CFP or CLU) is an asset
- Proficiency in MS Office desktop applications (Word, Excel, PowerPoint)
- Valid B.C. driver's licence and use of a personal vehicle
- Conflict resolution and negotiation skills
- Demonstrated analytical and judgment skills
- Excellent oral and written communication skills
- Excellent organizational skills and attention to detail
- Ability to work with several concurrent tasks, and the flexibility to work with changing priorities and deadlines
- Ability to obtain information and establish rapport
Hiring Range: $98,000 - $105,000 per annum.
Placement within this range will be determined according to the candidate's relevant experience, qualifications, and demonstrated competencies.
