Salary: $74,748.00 - $98,064.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number:
Department: Dept. of Licensing
Division: Business and Professions
Opening Date: 08/12/2026
Closing Date: 8/26/2026 12:00 AM Pacific

Description
Our Centralized Investigations & Audits Unit (CIAU) within our Business and Professions Division (BPD) are currently recruiting for two (2) Investigation Supervisors. These roles are responsible for ensuring high quality, timely investigations while leading staff in a collaborative hybrid work environment and effectively guiding teams through organizational change.

The Department of Licensing (DOL) Business & Professions Division (BPD) has 34 business and professional licensing programs and manages 132 license types. The agency and division's purpose is "Helping every Washington resident live, work, drive, and thrive." Centralized Investigations and Audits Unit promotes public safety and customer protection through regulation and education. The goal is to provide public safety and welfare in all areas we license and to protect and preserve the investments and properties of the citizens of the state.

If you are a skilled leader with a background in investigations or compliance work and have a passion for leading, developing, and supporting a driven team, please read on!

Duties
As an Investigations Supervisor, you will direct and oversee the day-to-day work of a team of investigators to ensure unit goals and expectations are met. You will lead a group that supports compliance within our Centralized Investigations and Audits Unit (CIAU) to ensure professional business license holders are supported through the investigative process. You will review investigations while ensuring due process and investigative processes are followed and equitable. Your team will rely on your collaborative and proactive leadership to support their caseload and duties as assigned. Being the supervisor of this diverse and multilayered team within DOL, you will develop expectations, collaborate to identify the best practices, offer education and technical assistance to customers and the public, and work to ensure proper standards are met. It will be leadership and development that drives your success in this role.

Some of what you will do:

• Supervise a team of investigators including work assignment and mentorship in a hybrid setting.
• Conduct expert level investigations including unlicensed activity and sensitive areas of investigation.
• Develop training materials and plans, performance assessments, and guidelines to ensure consistent team performance and teach a full range of duties and disciplines.
• Assist in the review, revision, and implementation of state laws, rules, and regulations pertaining to professional licensing.
• Present investigative results, enforcement actions, and findings to leadership regularly.
• Testify in administrative hearings and deliver oral or written reports as requested.

Qualifications
What you will bring to the position:

• Six (6) years of experience as an investigator with a criminal justice government agency or private organization, or other directly related field including three (3) years of field investigation experience.

OR

• Five (5) years of full time experience in investigations involving personal background, unfair or deceptive business practices, insurance casualty claims, or similar allied topics.

OR

• Four (4) years of experience as an Investigator 3 with at least one (1) year of supervisory experience.

Two (2) years of relevant education may substitute for one (1) year for experience.
Experience must include:

• Two (2) years of supervising, coaching, or leading diverse groups and staff while using human resource principles and implementing plans, expectations, processes and manuals.
• Five (5) years of experience in the following:
  • Interpreting and applying rules and laws, administrative statutes, or federal regulations in the course of investigatory duties or enforcement.
  • Gathering, preserving, and presenting evidence in reports to support enforcement actions, including disciplinary measures, denials, or actions to prevent unauthorized or non-compliant activity.
  • Operating multiple web and computer based software programs or case management systems to input, access, retrieve, and review information pertinent to investigative processes.
• Four (4) years of using computer programs to write documents, send emails, and edit spreadsheets.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Experience can be gained concurrently.
What may help set you apart:

• One (1) year of experience investigating professions licensed and regulated in any of the following industries: Real Estate Brokers, Appraisers, , Home Inspectors, Bail Bond Agencies, Body Art & Body Piercing, Cosmetology, Private Investigators, and Security Guards/Security Guard Agencies,
• Experience reviewing, analyzing, drafting, and presenting legislative or rule making proposals.
• Experience planning and facilitating meetings in large and small groups.

Additional Requirements of Employment:

• While this position is hybrid, you will be expected in office every Wednesday and Thursday at our Olympia, WA Office location.
• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

For information about this position, available accommodations, or the interview process, contact Kyle Odell

Supplemental Information
How to Apply:

• Select the Apply button at the top of this job announcement.
• Include:
  • 3 Professional References
  • Current Cover Letter
  • Resume

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation's best benefits.

We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference, email the Talent Acquisition Team. Please include the title of this position in the subject line.

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible