Job Description

Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.

Department Overview

The UCSF Health IT Interoperability team supports the secure exchange of clinical and administrative data across internal and external healthcare systems to enable coordinated patient care, regulatory compliance, and operational efficiency. The department is responsible for the implementation, maintenance, and optimization of interoperability solutions including Epic Care Everywhere, EpicCare Link, electronic health information (EHI) requests, Health Information Exchange (HIE) connections, FHIR APIs, and related data exchange technologies.

The team partners closely with clinical operations, Epic application teams, external healthcare organizations, vendors, and technical infrastructure teams to support seamless information sharing and interoperability initiatives. Responsibilities include troubleshooting complex integration issues, supporting regulatory and organizational interoperability requirements, managing external connectivity requests, and ensuring reliable, secure, and compliant exchange of patient information across systems and organizations.

Responsibilities

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

40
YesPlans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
15
YesWorks on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality. Organizes medical record tools and data. Applies innovation in management of complex scenarios.
10
YesCollaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades. Plans and develops improvements in functionality and efficiency of clinical applications. Liaison between vendors and IT leadership.
10
YesContributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.
5
YesDesigns and conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity. Develops effective tools and aids for systems training.
5
YesTroubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Proposes new solutions in regards to workflows, processes, system designs or developments as needed.
5
YesParticipates in development of complete, concise and comprehensive polices and operation procedures to assist in communicating issues to management staff
5
YesRealigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops / communicates plans to address.
5
YesEstimates project time requirements, addresses gaps, participates in feasibility assessments.
0

100%
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• 3+ years of experience with healthcare-related applications
• Epic Certification (at least one, any module)
• Epic Care Everywhere (must attain within 6 months of hire)
• Knowledge of healthcare interoperability standards and technologies including HL7, FHIR, CCDA, APIs, and Health Information Exchange (HIE) workflows.
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

REQUIRED CERTIFICATION

• Epic Certification (at least one, any module)
• Epic Care Everywhere (must attain within 6 months of hire)

PREFERRED QUALIFICATIONS

• CERTIFICATION: Epic EpicCare Link