Overview
The International Operations Supervisor, is responsible for performance management and professional development of the International department. The International Operations Supervisor, will be responsible for training and developing employees; assigning work to others and a resource to the employees. Manage relationships with international service providers and partners throughout the globe being the liaison for the international vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate.
Responsibilities
Supervise staff assignment distribution, reporting and absences
Monitor staff overtime and schedules
Maintain and ensure safety culture and quality standards
Execute all Standard Operating Procedures (SOP), KPI’s, trainings, and all other assignments
Provide leadership and management of the international accounts
Conduct quarterly audits and reviews with all direct reports
Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
Conduct New-Hire training for all new employees
Develop the skills and competence of staff through training, coaching and on the job development
Responsible for the operation of the office when the manager is absent
All other duties as assigned
- The wage range for this position is $79,520-$119,280 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.
Qualifications
Associates Degree related field or equivalent to 7 years in industry
5-7 years’ work experience in International Freight Forwarding industry
Minimum of 1-2 years in a supervisory position
IATA certified, DG certification desired
Proficient in Microsoft Office and Internet Explorer
Ability to handle conflicts with positive resolution
Strong oral and written communication skills
Ability to work flexible hours and in a high-volume, high-pressure fast work environment
High standards in quality and service level agreements
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
