This role provides critical support for reporting, analytics, and admin support across Documentation Excellence and HIM and aligns with organizational priorities focused on data-driven decision-making, workflow optimization, and technology expansion, including Epic CDI and HB Coding automation efforts. The role will focus on reporting, project management, and post-implementation support to ensure successful adoption and sustainability of workflows and technology.

This job leads, manages and/or participates in all related management aspects of assigned project(s) and ensures that project-related training and quality assurance requirements are assessed and implemented. Oversees internal consulting projects to ensure that results provide timely, accurate and compliant recommendations to management. Manages audits; oversees training and implementation; develops and maintains processes with strict adherence to timeframes; and develops, implements and maintains educational and training programs for employees to ensure competency in all aspects of job duties, including compliance with all applicable regulatory agencies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -High school diploma or equivalent.

Preferred -Bachelor's degree in a related field or an advanced degree in finance, accounting, business/health administration.

Work Experience

Required -10 years of related professional experience;

OR

5 years related professional experience with a bachelor's degree.

Certifications

Preferred - Related professional certification (e.g. CIA, CPA, CISA, CPC; CCS, etc.).

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Strong interpersonal and leadership skills.

• Organizational, time management, and project management skills.

• Ability to travel throughout and between facilities and work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Job Duties

• Facilitates processes/operations required for new services/location, service location changes, and new technology/equipment to ensure accurate and complete set-up and implementation.

• Participates in research, training, and education that supports the project.

• Escalates issues that may not put the project at risk; recommends solutions.

• Ensures data integrity and quality control.

• Ensures projects remain within budget.

• Performs other related duties as required.

Reporting & Analytics

• Develop and maintain dashboards
• Provide trending and performance insights
• Translate data into actionable recommendations

Project Management

• Coordinate cross-functional HIM and Documentation Excellence projects
• Track timelines, deliverables, and outcomes
• Support leadership with project planning and execution

Technology & Post-Implementation Support

• Support new system implementations (Epic CDI, automation tools)
• Act as liaison between operations and IS/analytics teams
• Identify gaps and drive optimization following go-live

Workflow Optimization

• Monitor and evaluate workflows for efficiency improvements
• Support adoption of new processes and tools
• Reduce manual processes through automation opportunities

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

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