Schedule: Full time
Shift:Day (United States of America)
Address:3100 E FLETCHER AVE
City:TAMPA
State:Florida
Postal Code:33613
Job Description:- Assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows for new solutions or functionality.
- Collaborates with departments, hospital leadership, end users, vendors, and associates to ensure effective and efficient operational system functions and workflow.
- Provides education on new applications or functionality, including train-the-trainer, Service Line Expert, upgrade, and other training as necessary.
- Shares application tips with clinicians to improve workflow efficiency and guide best practices.
- Assists customers with customization of the application for unique department scenarios using application tools within the electronic health record foundation.
- Monitors and analyzes aggregated data to identify trends related to clinical processes and outcomes resulting from information technology tools.
- Identifies and coordinates the management of risk and quality assurance issues, escalating unresolved problems to appropriate decision-making bodies.
- Provides consultation in process redesign and evaluation of clinical software products, contributing to standards, policies, and procedures.
- Other duties as assigned.
- Provides 24/7 on-call support to operations, including off-duty shifts, evenings, nights, and weekends, to fully support operations during major installs.
- Executes change management strategies, including communication, buy-in, training, and technical support, to enable smooth implementation of new application changes and enhancements.
- Communicates technical and business concepts and ideas effectively using oral and written modalities, including changes made in the application to site contacts and team members.
Knowledge, Skills, and Abilities:• Industry experience with electronic medical records [Required]
• Advanced clinical knowledge of current healthcare practice and clinical workflows with conceptual and practical understanding of various training techniques for users with various learning styles [Required]
• Ability to map clinical processes, gather and analyze data, effectively present to clinical audiences [Required]
• Communication skills both written and oral, are professional and follow defined escalation process [Required]
• Expert conflict management skills [Required]
• Is accountable for realization of goals and defined metrics [Required]
• Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions [Required]
• Understands own strengths and development needs, learns from experience, and owns personal and professional development [Required]
• Creates an environment that values individual perspectives while driving towards common goals; assists teammates to achieve outcomes [Required]
• Ability to work in a fast-paced, collaborative team environment [Required]
• Basic competency in Microsoft Office applications [Required]
Education:• Bachelor's of Nursing [Preferred]
• Master's of Nursing [Preferred]
Field of Study:• within 36 months of hire
• of science in nursing or informatics-related field
Work Experience:• 5+ total between clinical and informatics experience [Required]
• Experience supporting applications used by clinicians [Preferred]
• Experience with Epic or other comparable electronic medical health records [Required]
• Professional organization membership related to job responsibilities [Preferred]
• Recent experience with health information technology [Required]
Additional Information:• N/A
Licenses and Certifications:• Registered Nurse (RN) [Required]
• Driver's License (DL) [Required]
• Informatics Nursing Certification (ANCC-BC ) [Preferred]
• Certified Professional in Healthcare Information and Management Systems (CPHIMS) [Preferred]
• Certified Associate in Healthcare Information and Management Systems (CAHIMS) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2
Pay Range:$68,132.50 - $119,520.35
