Full Job Description
As a Pharmacy District Manager your ability to lead, motivate and inspire your team of pharmacies is key to our business success. In this role you will support your teams by; executing safety practices in collaboration with Integrated Health Management and Pharmacy Quality and Policy teams, collaborating with Operations Merchandising, Customer Engagement/Experience, Business Development teams to execute merchandising and customer experience strategies. This role will support our Pharmacy locations in Ontario.
Here's where you'll be focusing:
Drive employee engagement and industry leading customer experience within the district
• Coach, develop and empower teams
• Review employee and customer engagement results, develop overall action plans, and coach according to market insights
• Inspire a positive, customer oriented culture and develop customer service KPIs
Lead Pharmacy Managers and oversee management development
• Lead and execute Pharmacy team life cycle activities including selection, training, performance management, and compensation in conjunction with HR and Operations
• Own succession planning and performance management
Execute district team strategy
• Execute strategy ensuring that it aligns with functional strategy
• Monitor Key Performance Indicators (KPIs) to measure success
• Communicate with leader/ team to provide KPI and strategy updates
Execute district external compliance and implementation of industry leading store standards for department
• Own implementation of external compliance including Integrated Health Management and Food Safety and/or Pharmacy regulations within district
• Own the execution of internal programs to drive store, product, labour and customer service standards within district
Drive community involvement and brand advocacy
• Drive implementation of Corporate Social Responsibility initiatives and district involvement in the community
Own district Income/Profit and Loss and drive performance to meet targets within Department
• Own development of district business plans to drive sales/business growth
• Lead capital projects
• Oversee plan vs. actual performance
What you have to offer:
• An Undergraduate Degree and a minimum of 8 years of Pharmacist or Pharmacy Manager experience
• Full knowledge of store operations pharmacy regulations
• Full knowledge of business processes tools
• Knowledge of union contracts and franchise business models
• Full knowledge of company policies and procedures
• Proficient use of Microsoft Office Suite
• Pharmacy license, practicing in Ontario