Job DescriptionThe Integrative Primary Care Liaison position functions as a consultant and educator responsible for the program's alternative revenue deliverables such as: achieving patient participant membership and program development goals, maintaining point of sale collections for program offerings, coordinating program and provider scheduling for 1:1 and group learning integrative and lifestyle medicine offerings, maintaining participant engagement and annual renewals while facilitating an individualized primary care experience in a highly personalized environment focused on enhancing each patient's healthcare experience.
PRIMARY JOB DUTIES- Responsible for securing acceptance of membership/participation agreements and annual renewals
- Responsible for utilizing Program's CRM/POS portal to process participation fees and maintain financial reporting and A/R
- Responsible for lifestyle and integrative medicine 1:1 and group learning provider coordination and scheduling
- Responsible for delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings
- Responsible for promoting program awareness, outreach and communications
- Responsible for welcoming and directing new patient participants, providing patient education on program fee payment mechanisms, insurance provisions and EHR patient messaging portal
- Responsible for educating community, leaders, staff about the program
- Responsible for providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails
- Responsible for facilitating an individualized integrative primary care experience in a highly personalized environment focused on enhancing each patient's healthcare experience.
- Serves as program ambassador for all on/off site business development and educational events and promotes program awareness individually as well as using the support of Marketing.
- Responsible for ensuring the smooth transition of nonprogram participants to new PCP when applicable.
- Serves as back up to program's front desk PSR.
- Other duties as assigned.
Qualifications- Education: Bachelor's Degree required. Completion of American College of Lifestyle Medicine course (7.5 hours) will be required within 30 days of start of the position.
2. Licensure/Certification: none
3. Experience: Three (3) years' experience in business development, sales, membership services, hospitality or communications experience required. Healthcare experience preferred.
4. Skills: This position will ensure that the patient experience provided at all levels exceeds the expectations of physicians, patients and team members and is provided in a financially responsible manner.
- Demonstrated ability to build positive relationships over the phone, via email and face-to-face interactions.
- Effective public speaking skills for patient education and program development required.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong financial, analytical and problem-solving skills.
- Ability to independently manage workload, prioritize urgent matters, independently solve problems as appropriate.
- Ability to function well in a fast-paced, demanding environment.
- Ability to maintain confidentiality, and to exercise discretion and good judgment.
- Proficient with Microsoft Office Suite and Adobe Acrobat.
5.Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
6. Hours of Work: Monday - Friday, based on business need. Some nights and week-end hours are required in lieu of regular business hours when business needs require.
7.
Compensation: $40 to $49 per hour based on years of experience doing the duties of the role.
