Overview
What You’ll Be Doing
As an Integration Regional Service Manager (RSM), you’ll play a critical leadership role in bringing newly acquired locations into the Nextech organization. Working closely with Operations and the Integration team, you’ll provide hands-on leadership, training, and operational guidance that helps new RSMs and Dispatchers succeed while protecting the high level of service our customers expect.
- Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding and training on Nextech processes, policies, systems, and procedures.
- Develop, coordinate, and execute training plans, ensuring key objectives are achieved within established timelines.
- Partner with the Integration team to build effective onboarding plans for newly acquired locations.
- Provide daily and/or weekly progress updates on training, operational readiness, and team acclimation.
- Coach local management on hiring, training, employee development, performance management, and discipline when needed.
- Guide new RSMs in achieving office goals, operational metrics, customer expectations, and company SLA requirements.
- Train RSMs to effectively manage Dispatchers, customer relationships, call scheduling, labor and material costs, reporting, and overall financial performance.
- Teach new RSMs how to evaluate employee performance and conduct annual reviews with Operations Manager approval.
- Support ASMs and help RSMs develop strong, capable HVAC/R technicians.
- Maintain customer satisfaction and communicate customer needs across Operations, Integration, Dispatch, and field leadership.
- Step into vacant RSM positions when needed, providing hands-on operational leadership and continuity.
- Provide on-site support to assigned regional offices when not actively supporting an acquisition.
- Manage acquisition-related projects with urgency, organization, attention to detail, and a focus on timely completion.
- Represent Nextech professionally while reinforcing a culture of safety, integrity, expertise, customer-first service, and accountability.
What Makes Nextech Different?
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
Min CompensationUSD $90,000.00/Yr.
Max CompensationUSD $105,000.00/Yr.
What We’re Looking For
We’re looking for an experienced HVAC/R operations leader who knows how to turn knowledge into action. The right candidate brings technical credibility, strong business judgment, exceptional communication skills, and the ability to lead confidently through change.
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- Minimum of 5 years of field technical experience and/or a proven track record of relevant experience.
- Previous Regional Service Manager experience strongly preferred.
- Strong HVAC/R technical knowledge with the ability to provide meaningful value to technicians and customers.
- Demonstrated management, coaching, and conflict-resolution experience.
- Experience recruiting, hiring, onboarding, and developing Dispatchers.
- Excellent written and verbal communication and interpersonal skills.
- Strong customer-service skills with both internal and external customers.
- Ability to build rapport and establish credibility quickly with employees, leaders, and customers.
- High sense of urgency with the ability to solve problems and remain level-headed under pressure.
- Proven ability to manage multiple priorities, organize projects, meet deadlines, and deliver high-quality work.
- Strategic, results-focused mindset with strong attention to detail.
- Ability to thrive in a fast-paced environment and successfully navigate changing circumstances.
- Positive, proactive, flexible, self-motivated, and committed to continuous improvement.
- Ability to exercise discretion, tact, sound judgment, and professionalism.
- Comfortable working both independently and with cross-functional teams.
- Strong computer proficiency, including Excel, Microsoft Word, Outlook, Teams, and SM-Plus.
- Clean and professional appearance consistent with a customer-facing leadership role.
Ready to lead Nextech’s newest teams into their next chapter? Bring your HVAC/R expertise, operational leadership, and drive for results to a role where your impact reaches across the organization. Apply today and help build the future of Nextech—one successful integration at a time!
Physical Requirements
- Willing and able to travel up to 50% or as business needs require, including travel to newly acquired Nextech locations.
- Willing and able to work from assigned office location(s).
- Able to operate computers and standard office equipment, including printers, copiers, and telephones.
- Able to work at a computer for up to eight hours and alternate between sitting and standing throughout the workday.
- Able to lift and carry up to 15 pounds.
- Regularly requires vision, hearing, talking, and twisting.
- Occasionally requires walking, reaching, lifting, carrying, kneeling, pushing/pulling, bending, and crouching.
- Rarely requires climbing.
- May be required to use a personal smartphone with a camera capable of scanning a QR code for two-factor authentication.
