Your Role- As an Integration Support Engineer, you'll play a pivotal role in delivering secure, high-performing, and scalable technical integrations that directly enhance the experience of our clients and partners. Your expertise in PKI, secure communications (SFTP, HTTPS), Single Sign-On (SSO), and REST APIs will ensure that integration projects are executed with precision, speed, and a strong focus on security and service excellence.
- You'll take ownership of both implementation and ongoing support of our B2B integrations-enabling financial institutions to connect, transact, and innovate with confidence. This role is ideal for someone who thrives in a collaborative, cross-functional environment, and who is motivated by delivering tangible outcomes for customers and internal stakeholders alike.
Your Responsibilities- Deliver Secure, Scalable Integrations: Design and implement integration solutions that meet partner and client needs, aligning with industry best practices and IntraFi's architectural standards.
- Drive Partner Success: Work proactively with partner IT teams to understand their goals, troubleshoot issues, and implement secure connections using protocols such as SFTP, HTTPS, and REST APIs.
- Lead on SSO Solutions: Design, deploy, and maintain Single Sign-On capabilities using Ping Identity, enhancing both user experience and security posture.
- Champion Internal Improvements: Collaborate across departments to evolve and refine integration tools, documentation, and workflows-improving efficiency and clarity for both internal and external users.
- Influence Product Roadmaps: Advocate for integration features that meet evolving partner needs, contributing to the technical strategy with insight and initiative.
- Respond with Confidence: Participate in an on-call rotation and lead the resolution of high-severity technical incidents with calm and expertise.
- Communicate with Impact: Translate complex technical topics into clear language for technical and non-technical audiences, maintaining strong, solution-oriented communication with clients and colleagues.
- Balance Speed with Risk: Make thoughtful decisions in real time, weighing urgency against potential trade-offs in performance, security, and user impact.
Required Experience, Skills, and Qualifications- Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
- Intermediate-level experience with platform architecture, REST APIs, encryption and key management.
- Working knowledge of IAM protocols (SAML, OAuth, OIDC), networking protocols, and common SSO and FTP solutions.
- Proven ability to troubleshoot across multiple connected platforms and guide projects to completion with minimal oversight.
- An analytical mindset for synthesizing complex data and designing targeted solutions.
- Strong oral and written communication skills to effectively collaborate with internal teams and external IT departments.
- Ability to document solutions clearly and train peers as needed.
- Customer-first orientation with a commitment to security and service.
- Comfortable navigating ambiguity and juggling multiple high-impact priorities simultaneously.
- Bachelor's degree (Computer Science or related field preferred)
- 2-5 years of experience in integration engineering, technical support, or a related role
Employee Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
