CDW Corporation

Integration & Automation Architect

CDW Corporation • $156K — $218K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or IT and 10 years in IT, or 14 years in integration development and architecture.
  • Hands-on experience with enterprise integration architectures, especially REST/SOAP APIs and event-driven systems centered around ServiceNow.
  • Strong expertise in automation tools and frameworks with experience in deploying workflows at scale.
  • Deep understanding of AI principles and designing AI-driven automation solutions.
  • Proven ability to lead teams and influence cross-departmental decision-making effectively.

Responsibilities

  • Own the end-to-end integration architecture for the MyCDW platform and oversee its delivery.
  • Define integration patterns and standards ensuring scalability, reliability, and security.
  • Architect the governance and monitoring for safe AI operations across the platform.
  • Implement AI-based automation to enhance operational efficiency.
  • Design integrations focused on performance and resource optimization.

Benefits

  • Health, dental, and vision insurance coverage.
  • Retirement plan with company matching contributions.
  • Flexible work arrangements and remote work options.
  • Paid time off including vacation and sick days.
  • Professional development opportunities and tuition reimbursement.
Full Job Description
The Integration & Automation Architect is responsible for designing and supporting the implementation of the integration fabric and automation layer of the MyCDW platform - the connective tissue that links CDW Managed Services' unified ServiceNow environment with operational systems such as TAPR, SMTAP, and Platform Management, and the AI-driven automation that allows Managed Services to scale operations without scaling team size. This role ensures that integration and automation architecture aligns with the organization's business strategy and goals, and establishes the governance, monitoring, and instrumentation required for safe, observable, and increasingly agentic operations.

What you will do
  • Own the end-to-end integration architecture of the MyCDW platform: design, prioritize, and oversee delivery of the ServiceNow ↔ TAPR / SMTAP / Platform Management integrations captured in the Integration & Automation Register.
  • Define integration patterns, API and event-driven standards, middleware/iPaaS approach, and data-exchange contracts that are scalable, reliable, and secure.
  • Establish and enforce the Managed Services ServiceNow Customer and Partner Integrations Policy and related governance for all data in motion.
  • Architect the agentic harness - the governance, guardrails, monitoring, and instrumentation that allow AI agents to operate safely across the platform and connected systems - so the team can scale delivery without scaling headcount.
  • Implement AI-based and rule-based automation, predictive analytics, and automated workflows using industry-standard tools and frameworks to reduce manual effort.
  • Design integrations and automations with a focus on performance, resilience, and observability so they handle increased workloads and are optimized for speed and resource efficiency.
  • Ensure integration and automation solutions meet security and compliance requirements, including PCI DSS and SOC 2, in partnership with the Identity & Access Management Architect.
  • Evaluate integration, automation, and agentic/AI platforms and frameworks to determine their suitability, including benchmarking and conducting proof-of-concept projects.
  • Create prototypes to ensure the strategic vision translates into reality, and fail fast when approaches do not hold.
  • Partner with the Principal Applications Architect to ensure integration and automation designs align to the platform's target-state architecture.
  • Establish and enforce integration coding standards, reusable patterns, and architectural guidelines for engineering teams to ensure consistency and maintainability.
  • Effectively communicate and collaborate with development, engineering, security, and product stakeholders to ensure the integration and automation vision is understood and implemented.
  • Create and maintain documentation, including the integration register, automation runbooks, architecture diagrams, design decisions, and technical specifications.
  • Resolve complex integration and automation issues and challenges that arise during development and deployment, providing guidance and solutions.
  • Balance technical requirements with budget constraints to make cost-effective decisions in technology selection and design.
  • Interact with integration, automation, and AI technology vendors, negotiate contracts, and manage relationships to ensure the organization gets the best value.
  • Anticipate and keep up with emerging automation and agentic-AI trends to recommend innovative solutions that give the organization a competitive edge.
  • Ensure quality by establishing quality assurance processes, testing procedures, and monitoring tools for integrations and automated workflows.

What we expect of you
  • Bachelor's degree in Computer Science, Information Technology, or related field and 10 years' experience in IT, including software/integration development and systems architecture, OR 14 years' experience in IT, integration development, and systems architecture.
  • Deep, hands-on expertise designing enterprise integration architectures - REST/SOAP APIs, event-driven and message-based patterns, iPaaS/middleware, ETL, and webhook/streaming integrations - ideally centered on ServiceNow.
  • Strong knowledge of automation tools and frameworks, with experience deploying automated workflows and orchestration at scale.
  • Expertise in Artificial Intelligence principles and applications, including designing AI-driven, machine-learning, and agentic automation solutions, and the governance, monitoring, and instrumentation needed to operate them safely.
  • Passionate about technology with deep knowledge of the technologies, platforms, and frameworks relevant to integrating globally scaled managed-services platforms.
  • Ability to develop and implement integration and automation strategies that support organizational objectives.
  • Experience leading teams, collaborating with stakeholders across departments, and influencing decision-making at a strategic level.
  • Demonstrated ability to drive digital transformation initiatives, foster innovation, and manage change effectively.
  • Understanding of industry trends, best practices, and regulatory requirements, particularly PCI DSS and SOC 2 as they apply to data in motion.
  • A strong presenter and communicator who will engage and present to customers and sales teams, getting them excited about our vision and capabilities.
  • Extensive and demonstrated understanding of software development methodologies and architectural patterns.
  • Extensive and demonstrated knowledge of network architecture, security principles, and infrastructure management.
  • Exceptional problem-solving skills and the ability to think strategically, anticipating future trends and translating insights into actionable plans that align with enterprise-wide goals.
  • Strong communication and interpersonal skills, including collaboration, leadership, influencing, and conflict resolution.
  • Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  • Proven track record designing and implementing large-scale, complex integrations and automation solutions.
  • Extensive experience in multiple IT domains, such as applications, data, infrastructure, security, and cloud services.
  • ServiceNow Integration Hub, MID Server, or iPaaS (e.g., MuleSoft, Boomi) and agent/automation framework experience, a plus.
  • Master's degree, a plus.
    Pay range: $156,400 - $218,920 depending on experience and skill set
    Annual bonus target of 10% subject to terms and conditions of plan
    Benefits overview: https://cdw.benefit-info.com/
    Salary ranges may be subject to geographic differentials


About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

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Explore Jobs at CDW Corporation

Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Information Technology
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ
CDW
* Ladders Estimates

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