SUMMARY OF JOB RESPONSIBILITIESThe primary duties of a Business Class Director (BCD) include responsibilities for company-wide development, coordination, monitoring, and improvement of technical competencies of business class staff, products, and services to meet client needs, response to market drivers, and risk management across HDR. Business Class Directors support the needs of all Market Sectors, Business Groups, and geographic regions, as appropriate to their areas of practice, expertise, and focus.
Specifically, the Integrated Watershed Management (IWM) Business Class Director is responsible for the direction, coordination, and quality of work for HDR's service lines that include watershed management, water supply, groundwater and water quality. Responsibilities include building close working relationships with related business classes, market sectors, business groups and operations. The IWM BCD will facilitate technical service areas in risk management for large-scale, multi-discipline and multi-benefit projects. The position will build and maintain the industry presence, reputation, and participation in professional organizations to raise the profile of the practice.
As part of these duties, the IWM Business Class Director will participate in client management, support proposal and project development, and be an active member of professional organizations. Business development participation is primarily through technical differentiation, pursuit strategy input, and client-facing brand elevation. The person will mentor and direct technical leaders that help manage and execute the mission of the business class. The position participates in and provides oversight of planning, modeling, and design services for service areas within the business class.
Position or Role Responsibilities- Provide company-wide leadership of technical capabilities within the business class.
- Build close working relationships and coordinate with related business classes, market sectors, business groups and operations.
- Lead and participate in technical risk management through process and resource reviews, providing technical advisory services on selected projects, and maintain quality standards and delivery expectations.
- Drive quality assurance and control processes and coordinate with the WBG Quality Manager in those areas.
- Oversee development and application of technical tools, standards, and techniques to enhance service quality and efficiency. Ensure that technical staff are aware of and monitoring emerging technologies.
- Work with market sector directors to develop strategic plan for the business class and provide strategic and tactical business trend input to business group leadership at the national, regional, area and local levels.
- Facilitate business class teamwork, communication and work sharing between offices, business classes, management, marketing, and staff.
- Monitor business class direction, adherence to policies and practices, quality assurance, technical tools, project staffing and resource to workload allocation.
- Build technical expertise and production capacity through recruitment and training. Coordinate all strategic hires within the business group.
- Facilitate business class technical experts in support of client development and project pursuits.
- Ensure that business class technical experts represent HDR by involvement in industry organizations and functions including presentations and publications.
- Oversee Technical Networking Groups sponsored by business class.
- Facilitate "lessons learned" for project delivery, processes, trends, successes, strengths, and weaknesses.
- Monitor company-wide performance within business class to achieve defined goals and support operational managers in monitoring project performance and implementation of corrective actions.
Location and TravelThe geographic location of this position is non-specific; however, a location with significant HDR presence is preferred. The estimated, average travel requirement is primarily at 35% with monthly variations between 0% and 75%.
Preferred Qualifications- Experience in a Business Class or Professional Services leadership role.
- Experience working cooperatively with other HDR business class directors, operations managers, technical directors, and marketing managers on business class efforts
QualificationsRequired Qualifications - Bachelor's degree in a Professional, Architecture, Engineering or closely related field
- A minimum of 10 years of experience in related field
- For Business Class leadership roles for which the core service being overseen is technical design, the role must maintain a professional or Architecture/Engineering registration and has related technical experience
- Experienced in development and management of diverse teams
- Works cooperatively with other business class directors, operations managers, technical directors and marketing managers on business class efforts
- Committed to quality, improvement and HDR values
- An attitude and commitment to being an active participant of our employee-owned culture is a must
